Community Operational Manager

4 weeks ago


Brighton East Sussex, United Kingdom Deverell Smith Recruitment Ltd Full time

Are you passionate about shaping vibrant residential communities? Do you thrive in a leadership role where you can inspire teams and drive excellence? I'm Currently working with a leading BTR managing operator who is currently seeking a Community and OPerations Manager to join team. You will play a pivotal part in the operations and deliver exceptional service to our residents. Have BTR experience or currently in the PBSA (Purpose Built Student Accommodation) or Hospitality sector keep reading.
Role: Community & Operations Manager
Location: Brighton
Reports to: General Manager
Direct reports: Resident Services Adviser, Property & Inventory Co-ordinator, Front of House
Hours of work: 40 hours per week, between 7:30am - 7:30pm, 8 hours a day, 5 days a week
Key Contributions:
Manage the operational and customer service delivery of a prestigious Build to Rent scheme.
Ensure smooth building operations and high-standard resident services delivered timely, accurately, and cost-effectively.
Act as the face of the development, managing the team, enhancing customer experience, and deputising for the General Manager when required.
Engage and build relationships with local businesses to enhance resident experience through local business discounts.
Responsibilities:
Support the General Manager in implementing effective building processes, budgetary management, and excellent customer experience aligned with Urbanbubble's standards and key regulations (RICs, ARMA-Q, H&S).
Contribute to weekly, monthly, and quarterly client reporting on lettings performance and operational budget management.
Implement an engagement strategy including resident communication, events, feedback, and satisfaction levels.
Ensure proper implementation of Health and Safety policies and procedures, providing a safe environment for residents and staff.
Collaborate with the General Manager and marketing team to create and implement a content calendar for social channels.
Act as a role model for organizational values, promoting peak performance through effective people management and one-to-one reviews.
Accountabilities:
Be the first point of contact for complaints/feedback, taking a proactive approach to resolution where feasible.
Foster community within the building by promoting resident interaction online (e.g., via social media) and hosting events.
Achieve KPIs through effective operational management and high standards in line with Service Level Agreements.
Maintain staff retention and satisfaction through objective setting, one-to-ones, personal development, team meetings, and performance reviews.
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