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Account Manager

2 months ago

Merstham Surrey, United Kingdom Xquisite Productions Full time

Who are we?

We are an award-winning experiential production company that is expanding. We produce exhibition stands, live events, product launches, bespoke vehicles, large volume retail displays, and immersive experiences. We are shamelessly a cool and quirky company that values creativity, we do not just want anyone, so only apply if you are prepared for a challenging and rewarding role

We are poised to become a leader in experiential production in the UK and internationally. Our clients range from small independent retailers to large international agencies and brands. Our specialism has historically been in vehicle based experiential productions.

We need high performing staff to help drive this growth and develop the networks and relationships required. We believe in given our team members the tools to succeed and the autonomy to innovate and drive excellence.

Account Management/Project Management

· Provide attentive and efficient support to all client accounts, understanding their needs and managing expectations where required. Ensuring a full brief is captured and no areas of the brief are missed.

· Pro-actively engage in the management of client productions ensuring that from concept to creation the client is fully supported, informed and engaged throughout.

· Build and maintain relationships with clients through regular face to face, e-mail and telephone contact and meetings.

· Develop a sound understanding of manufacturing and fabrication techniques, materials used, construction methods applied, print processes, artwork design and event production.

· Act as the first point of contact for client questions and requests.

· Talk to other departments in Xquisite Productions in order to facilitate client requests and ensure the business is fully aware of the requirement.

· Manage a budget being clear and transparent with all costings, billing cycle and terms and conditions of the order. Ensuring you are meeting sales targets where set.

· Problem solving and initiating action that enables the business and client to rapidly achieve an effective solution. Drive service excellence and a culture of delighting clients.

· Maintain a broad situational awareness across all your projects and accounts.

· Ensure a full understanding and be fully conversant with pricing and sales structures.

· Obtain client feedback and drive increases in client satisfaction and engagement.

· Provide samples on request from clients.

· Attend all meetings where required, ensuring you are suitably prepared and informed.

Business Development

· Develop and drive new business for Xquisite Productions by actively engaging with new clients, responding rapidly to enquiries.

· Give presentations about their organisation’s products or services.

· Remain up to date on market intelligence, scope future markets/trends.

· Identify key areas for business growth, events, exhibitions and markets.

· Provide support to the Xquisite Productions social media campaign, ensuring regular, impactful and compliant posts and issue across various media channels.

· To create and develop commercial opportunities with existing clients maximising account and revenue growth.

  • Draft and deliver pitches to potential clients.

Corporate

· Promote the company’s vision and ownership of its values and strategic objectives.

· Contribute to the development of a culture that enjoys the challenge of experiential production.

· Carry out all duties in accordance with company policies and standards.

· Fully participate in the company appraisals process.

  • · Support additional taskings and projects as assigned by management.