Customer Relationship Management Consultant

4 weeks ago

London, United Kingdom Blue Astral Consulting Full time

Job Description

Exciting new opportunity for an experienced Change Manager who has delivered change in a CRM or salesforce context.

The successful Change Manager will be supporting the CRM project team in the roll out of a new CRM system across the UK. The Change Manager will focus on the people side of change, including identifying the impact on people, getting them ready for change, handling any resistance to change and ensuring the change is sustained and handed over to business-as-usual successfully.

Hybrid role, with regular meetings held at the head office in London as well as frequent travel to regions across the UK.

Duties And Responsibilities

  • Apply a structured methodology and lead change management activities.
  • Leverage the change management methodology, process and tools to create a strategy to support adoption of the changes required by the project or initiative.
  • Support internal communication, working with the dedicated Change Communications Lead within the internal communication team.
  • Conduct impact analyses, assess change readiness, and identify key stakeholders.
  • Provide input, document requirements, and support the design and delivery of training programs
  • Identify, analyse and prepare risk mitigation tactics.
  • Identify and manage anticipated and persistent resistance.
  • Consult and coach project teams.
  • Create actionable deliverables for the core change management plans: Sponsor Plan, People Manager Plan, Communications Plan, and Training Plan.
  • Support organisational design and definition of roles and responsibilities
  • Integrate change management activities into the project plan.
  • Evaluate and ensure user readiness
  • Define and measure success metrics and monitor change progress.

Experience And Skills Required

  • 5-7 years change management experience.
  • Prosci certified or Change Management Institute qualification.
  • Managed Change for at least one CRM project from cradle to grave, and can articulate what good looks like.
  • Proven track record of ensuring outcomes and benefits of projects are achieved through robust change management strategies and plans.
  • Experience of managing stakeholders in an operational setting.
  • Leading, managing, motivating and coaching teams and managers to be great leaders of change.
  • Ability to engage at the most senior level to secure buy-in and support for change approach and provide challenge in an effective way.
  • Ability to work directly with project managers, sponsors, people managers, employees and business leads to land effective change plans.
  • A solid understanding of how people go through change and the change process.
  • Experience with and knowledge of change management principles, methodologies and tools.
  • Resilient and tenacious with a propensity to persevere
  • Forward looking with a holistic approach.
  • Organized with a natural inclination for planning strategy

12 month FTC

£70k

£5k car allowance

Please only apply if you have led change management initiatives in a CRM context generally or a salesforce context specifically. I will respond to those applicants first who send me a paragraph on their experience relating to delivering change in a CRM/Salesforce context.

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