Community & Front of House

3 weeks ago


North Acton Greater London, United Kingdom Ritz Recruitment Full time €28,000

Front of House Leasing & Customer Service

Permanent

Salary: £28000 + dicsretionary bonus

Are you looking for a new challenge in Customer Services?

I am currently recruiting for a Customer Service & Sales Representative to come on board and join this fantastic client. Leasing & Administration

Respond to emails and phone enquires in a timely and courteous manner.
Prepare inventories for apartments and ensure these are returned by new tenants.
Arrange utility registrations & council tax communications after residents move in
Conduct viewings to prospective tenants, recording the feedback on our Hubspot marketing software and sending follow-up emails.
Implement and support branded marketing campaigns.
Assist with the collection of rents, ensuring collection and deposit on a timely basis.
Assist in processing resident applications to guide them through the start of their tenancy, including completion of background and credit checks Involvement with internal projects to improve lettings.
Customer Service

Take ownership of the reception area, ensuring it looks presentable and providing a warm welcome to residents and visitors to the building.
Represent the brand by providing exceptional service to residents, prospective tenants, contractors, and visitors.
Communicate effectively and courteously, whether face to face, via telephone or in writing, with residents and colleagues, clearly understanding and responding to their needs.
Assist in promoting a neighbourly and community atmosphere including contributing to the resident events programme.
Assist the General Manager with resolving customer complaints.
Comply with regular fire safety and health and safety standards.
Assist in undertaking scheduled flat inspections and recording of same.



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