Strategic Account Director

3 weeks ago

United Kingdom Randstad Enterprise Full time

strategic relationship director

Randstad Risesmart EMEA is looking for a Strategic Relationship Director to join our EMEA global accounts management team. If you want to work in a fast-paced environment, bring innovation in service and technology to the talent mobility industry, make an impact on companies all over the world, have a career with purpose, join us on Our Journey.

This is a full-time, remote position with employment contract located in either BE, GE, FR, NL or UK (meaning the recipient will have to have residence in one of these countries) .

Unfrequent travels to the Randstad / Risesmart in country HQ are to be expected, as well as travels across EMEA to meet clients or prospects.

The position reports to RRS EMEA MD with a dotted line to EMEA global account management lead.

about the job

The Strategic Relationship Director is a dynamic position focused on creating a WOW experience for our global customers ensuring account growth and retention. This multi-faceted role is responsible for developing strategic partnerships with our HR customers in the area of talent mobility and providing sales support. He / she is responsible for managing a portfolio of accounts that are contracted out of EMEA, in addition to supporting account management for contracts that are signed out of NAM and APAC. The accountability of the account typically starts when the global contract is signed with sales and ownership is transferred to operations.

The position sits in our EMEA team managing global accounts: clients with global operations requiring Randstad Risesmart services globally or regionally. The nature of these global services require that Risesmart services be implemented in several locations across the region or the globe, under a global contract in place impacting more than one country for Risesmart operations.

The EMEA global accounts management team operates mainly when a global contract is in place and is also asked to support global sales in the pre-contract sales process, mostly to demonstrate our global account management capabilities in pitch situations.

what you will do

  • Develop strong relationships with existing or newly acquired global customers, providing guidance and support for all talent mobility needs (career development, redeployment, outplacement, coaching) to include advising, planning, implementation and reporting
  • Identify customer global executives and stakeholders for relationship development and introduce to other Risesmart and wider Enterprise team members as appropriate
  • Insure compliance with executed global contract/amendments
  • Work closely with Risesmart’s country Operations and Delivery teams, communicating any customer nuances or customizations across EMEA and the world
  • Monitor participant and customer surveys ensuring expectations are consistently being met or exceeded, follow-up on all potential issues for resolution
  • Expand size and scope of services delivered to the global customer, either within the existing contract or adding additional geographies and lines of business
  • Ensure customers (in partnership with Sales) are current on all Risesmart products
  • Provide sales support as needed for new global customers pursuits
  • Solicit customer input on current products, services & tools, collect customer insights on customer needs and wants, provide feedback to the Product team
  • Consistently use creative thinking for potential improvements for programs, processes, resources/tools, etc.
  • Schedule and manage business review process (inviting Sales or other subject matter experts when relevant) with all customers
  • Partner with Risesmart billing teams in the country where the global contract sits to ensure accuracy of invoicing and support collection of past due A/R.

skills you will need

  • Bachelor’s degree required
  • 2+ years’ experience in account management with a track record of retention and continued growth
  • Experience in global sales or operations environment
  • Sales experience a plus
  • Ability to develop strong relationships both with our customers and colleagues
  • Strong written and verbal communication skills in English – equally comfortable communicating with all levels in an organization from senior leaders to local HR or administrative clients team
  • Ability to work under pressure, demonstrating initiative together with the ability to prioritise workload
  • Excellent presentation skills including sales presentations to executive teams
  • Experience in project managing large projects from planning to implementation to ongoing account management
  • Self-motivated with ability to work remotely is required
  • Flexible, adaptable and embrace working in a growing and constantly changing environment
  • Passionate in providing an excellent experience for customers, participants and colleagues
  • Experience in Talent Mobility (outplacement, career development, redeployment or human resources) a plus
  • Technical Skills: Strong MS Office applications or Google-Suite equivalent experience (particularly Word, PowerPoint and Excel and G-Suite equivalents), Teams and Salesforce a plus
  • Ability to travel as needed a requisite
  • Flexibility to work outside normal hours if needed
  • Fluency in oral and written English is a pre-requisite. A second European language is a plus

What success looks like :

  • 1. Customer Engagement
  • 2. Customer Retention
  • 3. Accelerated Growth

about randstad risesmart

At Randstad Risesmart, our vision is to shape the world of work. We are a leading talent mobility provider and part of Randstad N.V., a €24 billion global provider of flexible work and human resources services that helps more than two million candidates find meaningful work every year. Our outplacement, career development, redeployment and contemporary Tech & Touch solutions strengthen employer brands, improve retention and re-engage talent. Every day we enable impacted employees to find fulfilling work, and we give our Fortune 1000 customers the peace of mind that comes from knowing that they are working with a compassionate, contemporary, outcome-driven team. Our innovative technology has helped us grow to become the nation’s fastest growing outplacement provider. Our expert coaching and professional branding teams have successful track records of empowering careers. And, ultimately our results speak for themselves: we have received enormous industry recognition, including Gartner’s “Most Innovative Company,” the “Nation’s Best and Brightest Companies to Work For,” Fortune’s “100 Best Companies for Women,” and Deloitte “Fast 500” – recognized as one of North America’s fastest growing technology companies. To learn more, visit .

what’s in it for you?

  • Competitive compensation, comprehensive health benefits according to your country of residence, and stock purchase plan
  • Excellent work environment with an award-winning culture
  • Opportunity to grow and contribute to Randstad Risesmart's continued success

Randstad RiseSmart is proud to be an equal opportunity employer.

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