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Customer Service Experience Coordinator
2 months ago
We have an exciting opportunity for a full time Customer Service Coordinator to join our team at Vistry North Central Midlands, our Stafford office. As our Customer Service Coordinator, you will need to be caring and have calmness, be flexible when deadlines are required and are a great team player, when you will deal with customer concerns received by telephone or written communication and you will co-ordinate and administer all activities in a timely and professional manner and deliver the Vistry Homes commitment to the customer journey.
Competitive basic salary and annual bonus
Up to 33 days annual leave plus bank holidays
Private Healthcare
Enhanced maternity, paternity and adoption leave
Competitive contributory pension scheme
Life assurance - 4 x your annual salary
Share incentive schemes
Behave in line with our company values - Integrity, Caring and Quality
~5 GCSEs or equivalent including Maths and English
~ Good understanding of Microsoft Office, Excel, Outlook
~ Ability to handle complaints and difficult situations
~ Good planning and organisations skills
~ NVQ Levels 3 & 4 in Customer Services
Good understanding of building regulations and legal obligations
More about the Customer Service Coordinator role...
Work closely with the area manager to have a full understanding of requirements following an inspection.
Liaise with the customer, sub-contractor, and suppliers to ensure an efficient resolution within agreed timescales.
To agree dates and access with the customer and ensure this is not via the contractor.
Produce a remedial tracking report for all Area Customer Care Manger visits and follow on remedial works and provide weekly updates to Area Managers regarding customers and their scheduled works. This will also include high profile/complaint customers
Record receipt of all purchaser's telephone calls and return a courtesy call on the same day.
Issue instructions to Sub-contractors.
Work closely with Area Manager and Office Manager to ensure we are efficiently dealing with our Housing Association / Investor properties and are in line with target SLA's.
Keep an up to date tracker for End of Defects for social housing.
Keep data system up to date at all times.
Review, as appropriate, materials required by Technicians/maintenance contractors, raise purchase orders and administer invoices.
Produce accurate and timely job sheets for sub-contractors
Chase sub-contractors as appropriate to ensure target dates are met
Issue contra charge notifications to sub-contractors
Ensure you understand the Company's health and safety policies and procedures observe them at all times.
Report any accidents or near misses immediately to your manager and record them in the accident book.
Wear appropriate protective clothing on site at all times.
Attend all health and safety training as required by the Company
Our core values of integrity, caring, and quality shape all we do; our partnership-led approach helps us build sustainable communities where they're needed most.
You're probably familiar with our unmatched portfolio of brands: Linden Homes, Bovis Homes, and Countryside Homes. We also have Vistry Works, our timber frame manufacturing operation, and Vistry Services, our support functions. We're proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. Agile Working
Offers a flexible way of working.
Annual Leave
Enjoy 28 days' holiday plus all UK Bank Holidays. Pension with Legal & General
Salary Sacrifice and options to increase contributions available.
With 2 paid volunteer days a year, you can give back to communities and charities.
Regional Office Location
Joining Vistry is just the start of building your perfect career. In return for your passion and skills, we invest in your future, providing all the support and training you need to thrive in your career and realise your potential. Our work is rewarding in itself, but we also offer a range of financial, lifestyle, health and wellbeing benefits, plus plenty of recognition incentives. We value you and everything you help us build as we make Vistry together.
