Commercial Risk Claims Leader
3 weeks ago
INEOS Automotive – Grenadier – Built On Purpose
Since Sir Jim Ratcliffe announced Project Grenadier in 2017, our team at INEOS Automotive has grown rapidly. Delivering quality work, with ambition to deliver outstanding results and who have a community mindset, believing together everyone achieves more. Creativity and initiative are encouraged to support your career development.
Our Warranty Process Lead is part of the head office Aftersales team, supporting Warranty for our five sales regions globally. They will ensure the provided Warranty management system meets the highest quality standards in terms of accuracy, usability, functionality and credibility that are required by INEOS Automotive to facilitate the submission of Warranty claims and provide prompt and reliable Warranty information upon which the wider business can make informed decisions.
Process Warranty, ensuring that claims and authorisation requests are processed within the required timeframe
Evaluate and bring to the attention of the Warranty Manager any changes to the Warranty system or our policies and processes that will enable a more accurate and efficient processing flow
Liaison with both the Commercial and Quality departments, identifying risks, improvements, and enhancements to both the Warranty claim software and user experience, updating user manual
A strong desire to act as a coach and trainer, ensuring the service agent users are familiar with INEOS systems, policies and procedures
Broad experience in automotive technical service disciplines
Strong level of experience from Warranty based business with extensive automotive Aftersales experience, which could include vehicle manufacturer or wider manufacturing trade experience
Familiar with SAP based software tools or equivalent
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