Warranty Process Lead

1 month ago


Corby, United Kingdom INEOS Full time

Responsibilities

include (but are not limited to): Process Warranty, ensuring that claims and authorisation requests are processed within the required timeframe Evaluate and bring to the attention of the Warranty Manager any changes to the Warranty system or our policies and processes that will enable a more accurate and efficient processing flow Liaison with both the Commercial and Quality departments, identifying risks, improvements, and enhancements to both the Warranty claim software and user experience, updating user manual Highlight opportunities to improve functionality whilst adhering to budget costs Capable of supporting third party repairers and end users. A strong desire to act as a coach and trainer, ensuring the service agent users are familiar with INEOS systems, policies and procedures

What we are looking for:

Broad experience in automotive technical service disciplines Strong level of experience from Warranty based business with extensive automotive Aftersales experience, which could include vehicle manufacturer or wider manufacturing trade experience Familiar with SAP based software tools or equivalent Very strong drive for continuous improvement – a Kaizen mentality

If the role sounds of interest and you want to learn more please apply. Please include a covering letter that supports your application along with any other supporting information.

If your application is successful one of the team will be in touch to arrange an initial conversation



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