Customer Insight Manager

3 weeks ago


Tonbridge amp Mallin Kent, United Kingdom Fresh People Full time

In this role you will work with the Commercial Director to provide valuable insights and recommendations to drive business growth and enhance partnerships with our clients retail accounts . Working closely with cross functional teams to develop data driven strategies to improve overall performance
Suitable candidates will ideally have worked previously in Fresh Produce if not as an Insight Manager then as a Category Manager or Customer Account Manager with a key focus on delivery of sales and volume whilst driving gross profit for our client and their customers . You will be required to devise a strategy to achieve business objectives, utilize sales data , retail metrics to generate actionable insights for product development , pricing strategies and promotional activities , working alongside the procurement and technical teams assuming responsibility for the management and development of key customers managing relationships and KPI’s
Work collaboratively with Technical Team to deliver the new and existing product development whilst delivering on packaging and sustainability targets
Use insight data to propose, justify and identify opportunities for your customers.
Monitor and evaluate performance on product lines to identify areas for improvement and recommend adjustments to drive sales and profitability
Ensure continuous development on understanding products and seasonal calendars
Achieve customer sales KPI’s, volume, margin (if applicable) and waste targets. Strive for market out performance.
Ensure regular KPI updates and product analysis is sent to buyers addressing any issues
Be the go to person for all Nielsen, Kantar, IGD and segmentation data
Facilitate engagement in delivery of Retailer specific community projects
Help and support to drive the sustainability agenda.
Supporting the weekend rota from home on rotation with the team



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