Shift Manager Permanent
3 weeks ago
Relevant experience in using data or anecdotal evidence to influence business decisions
Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment
Advanced proficiency in written and spoken English
DESCRIPTION The Amazon Logistics (AMZL) team helps us consistently deliver for our customers by achieving maximum efficiency from our operational sites. As a Shift Manager in Delivery Operations (SMDO), you’ll oversee our outbound parcel-delivery operations. Your work in guiding, coordinating, and holding your team accountable will help them succeed and uphold the standards customers expect from us.
Monitor and audit plans for Delivery Service Partners, including staffing, schedules, quality initiatives, and performance levels
Help to pilot new service types on-site, such as electric vehicles and cargo bikes
Carry out performance reviews with Delivery Service Partners
You'll be based at one of our operational sites and work on a variety of shifts. You’ll help your team stay safe and meet their productivity goals by promoting a culture of best practice and making sure it’s upheld by everyone. When you’re not completing on-the-ground tasks, you’ll work on implementing the operational plan for your department and assist with multiple continuous improvement projects throughout the year. Your tasks will include managing your area with the help of daily indicators and identifying opportunities to improve standards and performance. If you’re looking to develop your career, you’ll be able to access development and mentorship opportunities to help you progress at Amazon.
We utilize creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our team is people-focused and supportive, particularly as lots of our people work through the night. We focus mostly on operations, with 24/7 shifts in most of our locations. Meanwhile, our ‘on the road’ people work with Amazon Flex - a network of delivery contractors. Every year, we continually raise the bar for customer experience with new, innovative delivery services. We look for new ways to overcome industry-wide logistics challenges and new ideas to reduce our carbon footprint, supported by a portfolio of cutting-edge vehicles (including Electric Vehicles) and technology to help us do just that.
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