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Neighbourhood Housing Officer

1 month ago

Co West Midlands, United Kingdom NFP PEOPLE Full time €30,000

Neighbourhood Housing Officer

Are you passionate about providing exceptional support to tenants and ensuring their housing needs are met with care and efficiency?

A leading provider of specialised supported housing is seeking a dedicated Housing Officer to join their team.

Position: Housing Officer – Specialised Supported Housing

Location: Tankersley, Barnsley (with travel from Durham to Worcester)

Salary Range: Circa £30,000.00 per annum

Working Hours: 37.5 hours per week, Monday to Friday

About the role: As a Housing Officer, you will be the primary point of contact for tenants, providing general and intensive housing management services. From tenancy sign-ups to addressing property concerns, your role will be vital in sustaining excellent communities and ensuring tenant satisfaction.

Key Responsibilities:

  • Delivering housing management services, particularly for vulnerable tenants
  • Handling general and intensive housing management responsibilities, including tenant engagement and resolving any tenancy breaches
  • Building and maintaining positive relationships with internal and external stakeholders, including tenants, support providers, and local authorities
  • Ensuring delivery of excellent customer service tailored to individual tenant needs
  • Collaborating with colleagues and partners to achieve shared objectives effectively

About you: To be successful in the role of Housing Officer, you will need the following skills and experience:

  • At least 3 years’ experience working with the Tenancy Standard, Tenant Involvement and Empowerment Standard, and the Neighbourhood and Community standard
  • Knowledge of regulatory standards relevant to the role
  • Experience of delivering excellent customer services that meet individual needs
  • Strong IT skills, including proficiency in Microsoft Office
  • Excellent communication skills, both verbal and written
  • Ability to work independently and collaboratively to achieve objectives
  • Problem-solving skills with a focus on customer service and satisfaction
  • The ability to drive and have a reliable vehicle available to use for work purposes with business insurance
  • CIH, IRPM, or equivalent qualification or degree (desirable)

If you're ready to make a meaningful impact on the lives of tenants and contribute to the organization's mission of providing exceptional housing support, apply now to join the team

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