Customer Success Manager

2 weeks ago

England, United Kingdom Executive Integrity Full time

Job title: Customer Success Manager

Location: United Kingdom (Remote)

Who are we recruiting for?

Our client, a leading technology company in the maritime industry, is seeking a Customer Success Manager to join their team. While discretion about our client is vital, they are a forward-thinking organisation focused on providing innovative solutions for the maritime sector.

What will you be doing?

  • Acting as the primary contact for customer feedback and user stories, providing direct input into product management.
  • Supporting sales efforts and managing a smooth onboarding process for new customers and projects.
  • Administering, processing, and analysing sales orders and customer feedback.
  • Training and onboarding new and existing users of the company's solutions.
  • Collaborating with internal teams such as sales, product management, and devops to ensure alignment and success.
  • Building sustainable, successful customer relationships and contributing to the overall commercial success of the company.

Are you the ideal candidate?

  • A Bachelor's Degree in a relevant field.
  • At least 3 years of relevant experience, with a preference for experience in B2B Sales Support
  • Very strong understanding of the maritime industry, with sea-going experience preferred.
  • Specialist knowledge of IT solutions/connectivity technologies is desirable.
  • Experience with Salesforce or similar CRM/sales order processing tools is preferred.
  • Excellent communication skills, with fluency in English and preferably another language.
  • Multi-cultural awareness and experience are important for this role.

What's in it for you?

  • Remote work
  • Infrequent international travel, typically less than 25%.
  • Competitive salary and benefits package.
  • The chance to work with a talented team and make a real impact in the maritime sector.

Who are we?

Executive Integrity is a global executive search and recruitment consultancy for a more sustainable world with a focus on talent within the Maritime and Renewable Energy sectors. We give a proportion of all our profits to Renewable World, a charity that develops affordable and innovative renewable energy solutions to poverty-stricken communities.

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