Service Sales Lead
6 days ago
Summary of Role You will manage and report on the status of quotes, providing accurate information to account co-ordinators for customer reports. Working in collaboration with account co-ordinators to improve quality and timeliness of quote submissions. Working in collaboration with operational teams to increase engineer lead generation & quality of information. What you will be doing
- Producing quotations for remedial works, and issue to the Customer.
- Generating contract renewal proposals to retain existing Customers.
- Chasing outstanding remedial quotes and renewals to improve conversation rates.
- Revising and re-issuing any rejected quotes on customer portals.
- Liaising with subcontractors and suppliers, to ensure best value costings are achieved.
- Providing Customer support and responding to queries related to remedial quotations and contract renewals.
- Actioning all Customer queries and requests in a timely manner, escalating as required.
- Liaising efficiently with Customers, Service Engineers and the wider H&K Team.
- Developing and maintaining knowledge of all relevant IT systems
- Ensuring adherence to all Company Policies & Procedures.
- Identify and implement process improvements to optimise conversions and margins
- Proven sales experience in the fire engineering industry with a good understanding of fire engineering service contracts (essential).
- Experience of developing service quotations/bids (essential).
- Understanding of construction programs, building regulations, and fire industry standards and legislation (essential).
- Creative in approach with the ability to maintain and develop positive customer relationships (essential).
- Strong commercial awareness with demonstrable numerical skills (essential).
- Ideally will have performed a similar sales/estimating role within the fire protection industry (essential).
- Strong organisational skills with ability to meet deadlines and changing priorities (essential).
- Can demonstrate exceptional attention to detail and efficiency (essential).
- Proven IT skills with experience of MS office packages (essential).
- Ability to work independently and autonomously as well as an effective team player in a close knit and highly successful team (essential).
- Friendly and outgoing personality with the natural ability to engage with customers/clients representing Hall & Kay professionally and positively (essential).
- Experience in dealing with end users, insurers and Main Contractors (essential).
- Competitive and negotiable salary depending on experience.
- 25 days holiday plus bank holidays and option to buy 5 days and sell 2 days.
- Contributory company pension scheme.
- Life Assurance.
- Company Funded Health Cash Plan.
- You will be eligible to join the sales incentive plan.
- 36.5 hours per week (Monday to Thursday 8.45 – 16.40, Friday 8.45 – 4pm)
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