Client Services Assistant
1 month ago
Are you an emotionally intelligent team player passionate about client service? As an EMEA Prime Finance - Client Service Representative - Senior Associate in EMEA Prime Cash Client Service, you will own operational client experience for our cash equity and repo financing prime clients. From a client service perspective, we define the operational client experience in four ways. Firstly, partnering with our clients to design an efficient operational model from trade capture through to settlement. Secondly, providing best in class operational risk management. Thirdly, using data to present trends and influence the behavior of our clients, internal teams and any third parties involved. And finally, being able to design our own solutions through digital automation platforms such as Alteryx.
Manages proactively failing settlements to minimize risk and penalty charges
Builds trusting, credible client relationships through responsive, high quality client service. Monitors themes using our data analytics platforms and use a data driven approach to influencing client and broker behaviour
A very disciplined attitude to operational risk management. The ability to work with large data sets to pull trends and provide meaningful feedback to influence client behaviour
Ability to independently automate manual processes using digital automation tools such as Alteryx
Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.
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