IT Support Analyst

3 weeks ago

London, United Kingdom Taylor Higson | Print, Packaging, POS, Signage & Mailing Solutions Recruitment Specialists Full time €45,000

Job Description **Please note we are unable to offer VISA sponsorship or relocation assistance. We’re working with a global name within print and imaging to assist them in their search for a Technical Service Specialist to join a new area of the business within MFD print equipment. With the role being multi-faceted each day will be different, you’ll be responsible for working closely with the equipment resellers and partners, providing technical support, training, and guidance on the equipment, as well as your own expertise first hand out in the field.

This role would suit a people’s person, someone who is a master of building on existing relationships but also has great commercial and technical acumen. You will have experience and understanding of office equipment / print devices and be passionate about the industry. The company are a household name and globally recognised business and are already making waves overseas with their newest technology – now it’s up to you to be part of bringing that to the UK and taking it to the next level.

Provide advanced 2nd level technical support to partners and authorised service providers (software and hardware), both remotely and in person
Acting as a service specialist to support the growth and development of the partners service organisation
Providing various levels of technical training to partners and service providers, both remotely and in person
Escalating issues to the next level of technical support level if needed
Manage product performance and reliability
Manage warranty claims and spare parts, reporting info to the supply chain department
Manage allocated accounts to deliver service support and reviews to increase performance within partners
A minimum of 3 years of experience delivering technical support as a specialist of MFD / print equipment
Knowledge of various Operations Systems and Office Software including Network technologies
Confident communicator, happy to deliver training, guidance and support to others
Full driving licence.

Competitive salary circa £45,000 plus package including 10% performance related bonus, car allowance, private medical, life assurance, 26 days holidays plus Bank Holidays.

The role has opened due to growth and is an urgent hire, please forward your CV for immediate consideration.

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