Customer Management Operations | Senior Manager

3 weeks ago

Edinburgh, United Kingdom Frasers Hospitality Full time

Customer Service Manager / Duty Manager, Fraser Hospitality 
Competitive Salary with bonus scheme, 4 on 4 off pattern
As the world’s leading brand in serviced apartments and hotel residences, we deliver gold standard hospitality in cities across Asia, Australia, Europe, the Middle East and Africa. A true global brand with a friendly feel, our staff are connected through our shared vision and four core values, collaborative, real, respectful, and progressive. Passionate about promoting from within, our culture is one which is fostered by the continual learning and development needs of our staff.
Frasers Hospitality owns and operates 7 properties in the UK. Brands include Fraser Suites, Fraser Place and Fraser Residence as well as Park International Hotel. Perfect for both business and leisure travellers, our accommodations are available for short and long stays.
As a customer service Manager,  within Fraser Hospitality you will be assisting in the smooth running of all Customer facing departments.
Experience in Guest Relations would be advantageous as would an interest in what is trending in the local area around the property. Previous experience in hotels service apartments is preferred. 
If you are successful in your application you could be expected to progress to a Head of Department role looking after a single department and then onto a more senior HOD role within Fraser Hospitality group.
You are a flexible and enthusiastic individual with a passion for customer service who will enjoy working as part of an amazing team who all share the same passion – to create memories that our guests will remember. If you are an excellent communicator and problem solver this role will help you develop these skills further, often being the bridge of communication between customer and management.
Excellent attention to detail and time management skills.
You are an enthusiastic individual with a passion for customer service.
Excellent written and verbal communication in English
Additional languages is desirable 
You would like to build upon your leadership and team management skills.
Jumping in the lobby to help with checkouts and luggage
Supporting departments where needed
Up selling facilities and services
Helping convert leads
Supporting arrivals and busy check-in
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