Customer Service Advisor

2 weeks ago

Edinburgh, United Kingdom Barclays Bank PLC Full time €26,500

Step into the role of a Senior Customer Service Advisor in Stirling, where you will be at the forefront of our passion for working with customers providing help and guidance. Whatever their enquiry may be, you will help them with a personal touch ensuring they feel valued and respected. Full training will be provided and we will make it our job to notice, nurture and support your ambitions.
 
This is a hybrid role, where you will be working in the Stirling local touch site but will have the ability to travel up to 1 hour between local touch point sites. There is flexibility to work 2/3 days from home depending on business requirements and you will be on a salary of £26,500 per annum .

Typical working Pattern, 35 hours a week covering shifts between 8am-8pm Monday to Saturday.

The successful candidate for this role will be required to sign a Barclays Monday to Sunday 7am to 11pm contract.
To provide exceptional customer service while resolving more complex customer needs/requests. 

Provision of customer service through various communication channels including chat, email and phone.
Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case.
Collaboration with teams across the bank to align and integrate customer care processes.
Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas.
Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations.
Resolution of specific customer inquiries and issues related to the bank’s products and service, including account balances, transactions and payments.
Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders.
Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness.

Provide specialist advice and support pertaining to own work area.
Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise.
All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

  • Customer Service Advisor

    1 month ago

    Edinburgh, United Kingdom Pertemps Full time

    Customer Service Advisor - Call CentrePertemps are delighted to be recruiting for our public sector organisation in central Edinburgh for a number of Customer Service Advisors on a temporary basis.Position: Customer Service AdvisorLocation: Edinburgh City CentreHours: Monday - Friday, 1100 - 1900Duration: Until January 2025Pay: £13.48 per hourImmediate...

  • Customer Service Advisor

    6 months ago

    Edinburgh, United Kingdom Pertemps Network Group Full time

    **Customer Service Advisor**: - 0821079852 Applicants **£25,000 Per Annum** - Full Time**Temporary** **Edinburgh, City of Edinburgh** **Customer Service And Call Centre** **Job Description**: **Job Title**:Customer Service Advisor - **Start Date**:ASAP - 3 Months Contract (Possible Extension) - **Location**: Edinburgh EH2 - **Salary**:£25,000 per...

  • Customer Service Advisor

    6 months ago

    Edinburgh, United Kingdom LinkPoint Resources Ltd Full time

    Reference: - MH CSA 485421- Sector: - Account Manager, Administration, Brand Manager, Digital Marketeer, Events, General & Other, Marketing, Marketing & Business Development, Office Management, Office Support, Other, Other, Receptionist- Salary: - £30,000 Per Annum- Benefits: - Private Medical + Pension + Income Protection + Great Flexible Benefit-...

  • Customer Service Advisor

    6 months ago

    Edinburgh, United Kingdom Pertemps Network Group Full time

    **Customer Service Advisor**: - 263100559**£12.81 Per Hour** - Full Time**Temporary** **Edinburgh, City of Edinburgh** **Customer Service And Call Centre** **Job Description**: **Join Our Team as a Customer Service Advisor!** Are you passionate about making a positive impact on people's lives? Pertemps is currently recruiting dedicated individuals like...

  • Customer Service Advisor

    3 weeks ago

    Edinburgh, Scotland, United Kingdom Meraki Talent Ltd Full time

    Customer Service Advisor6-month FTC, Full-timeEdinburgh£24,000 Meraki Talent is partnered with a leading financial services company to appoint a Customer Service Advisor to their Edinburgh team. This is a full-time opportunity offering a salary of £24,000 FTE and a hybrid working model upon successful completion of the training period.Position Overview:The...

  • Customer Service Advisor

    3 weeks ago

    Edinburgh, United Kingdom Meraki Talent Ltd Full time

    Customer Service Advisor6-month FTC, Full-timeEdinburgh£24,000 Meraki Talent is partnered with a leading financial services company to appoint a Customer Service Advisor to their Edinburgh team. This is a full-time opportunity offering a salary of £24,000 FTE and a hybrid working model upon successful completion of the training period.Position Overview:The...

  • Customer Service Advisor

    2 weeks ago

    Edinburgh, United Kingdom Meraki Talent Ltd Full time

    Customer Service Advisor6-month FTC, Full-timeEdinburgh£24,000 Meraki Talent is partnered with a leading financial services company to appoint a Customer Service Advisor to their Edinburgh team. This is a full-time opportunity offering a salary of £24,000 FTE and a hybrid working model upon successful completion of the training period.Position Overview:The...

  • Customer Service Advisor

    3 weeks ago

    Edinburgh, United Kingdom Meraki Talent Ltd Full time

    Job Description Customer Service Advisor 6-month FTC, Full-time Edinburgh £24,000 Meraki Talent is partnered with a leading financial services company to appoint a Customer Service Advisor to their Edinburgh team. This is a full-time opportunity offering a salary of £24,000 FTE and a hybrid working model upon successful completion of the training...

  • Customer Service Advisor

    6 months ago

    Edinburgh, United Kingdom Mettle Full time

    **Customer Service & Operations**, **Customer**: **Customer Service Advisor**: Edinburgh, United Kingdom Permanent Full Time R-00227290 **Power up what you do**: **This role is in Mettle**: Mettle is for sole traders and limited companies with up to two owners (only one owner can access the account). Our people work differently depending on their jobs...

  • Customer Service Advisor

    6 months ago

    Edinburgh, United Kingdom Pertemps Network Group Full time

    **Job Description**: **Are you a Customer Service Professional that is confident at dealing with complex queries?** **Have you previously worked in Financial Services within either the Banking, Pensions or Insurance industry?** **Do you have a passion for making a difference to customers lives?** **Our client, one of the UK's leading financial...

  • Customer Service Advisor

    6 months ago

    Edinburgh, United Kingdom Barclays Full time

    **Customer Service Advisor** **Edinburgh** **Salary - £25,500 per annum plus excellent benefits including: Private Medical Care including GP services, Life assurance covering x8 times basic salary, Pension Contribution up to 12%, 25 days holiday allowance plus bank holidays, with the option of buying or selling 5 days per year, plus many more...

  • Customer Service Advisor

    6 months ago

    Edinburgh, United Kingdom ABM Full time

    **Description**: **JOB TITLE: Customer Service Advisor** **LOCATION: Gyle shopping Centre** **SHIFT PATTERN: Saturday & Sunday, 15 HOURS PER WEEK** **PAY RATE: £10.82** PER HOUR** ABM UK is a leading provider of facility service solutions in the UK. With over 30 years of experience, we have built a reputation for delivering exceptional service to our...

  • Customer Service Advisor

    6 months ago

    Edinburgh, United Kingdom BES - Goole Full time

    Bailey Employment Services are recruiting on behalf of Lloyds Banking Group in Edinburgh.. Could you help Lloyds Banking Group become the best bank for customers? As one of the UK’s leading financial services Groups, Lloyds Banking Group are currently seeking motivated and enthusiastic individuals to become a part of their mortgage servicing team. **As a...

  • Customer Services Advisor

    6 months ago

    Edinburgh, United Kingdom ABM Full time

    **Description**: **JOB TITLE: Customer Services Advisor** **LOCATION: Gyle Shopping Centre** **PAY RATE: £10.72 PER HOUR** **WORKING HOURS: Saturday 8 hours Sunday 7 hours, 15 hours per week** Gyle Shopping Centre is one of Edinburgh’s prestige retail outlets which benefits from easy commuting from Edinburgh city centre and surrounding areas, it...

  • Customer Service Advisor

    6 months ago

    Edinburgh, United Kingdom Pendragon Full time

    **Customer Service Advisor** **Location: Renault Edinburgh 35 Hour contract** **A basic salary of £19,026 with bonus potential, pension, critical illness pay, life assurance, 23 days holiday (pro rata), plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services.** Are you a confident customer service...

  • Customer Service Advisor

    6 months ago

    Edinburgh, United Kingdom Pendragon Full time

    **Customer Service Advisor** **Location: Renault Edinburgh** **Part Time** **Competitive salary with bonus, pension, critical illness pay, life assurance, single health care, 23 days holiday (pro rata), plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services.** Are you a confident customer service...

  • Customer Service Advisor

    6 months ago

    Edinburgh, United Kingdom Evans Halshaw Renault Full time

    **Customer Service Advisor** **Location: Renault Edinburgh** **A basic salary of £26,000 with a bonus of £4,000 and pension, critical illness pay, life assurance, 23 days holiday (pro rata), plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services.** Are you a confident customer service superstar...

  • Customer Service Advisor

    6 months ago

    Edinburgh, United Kingdom Evanshalshaw Renault Full time

    **Customer Service Advisor** **Location: Renault Edinburgh** **Competitive salary with bonus, pension, critical illness pay, life assurance, 23 days holiday (pro rata), plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services.** Are you a confident customer service superstar who’s passionate about...

  • Customer Service Advisor

    6 months ago

    Edinburgh, United Kingdom Evanshalshaw Renault Full time

    **Customer Service Advisor** **Location: Renault Edinburgh - Weekend Position** **Competitive salary with bonus, pension, critical illness pay, life assurance, 23 days holiday (pro rata), plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services.** Are you a confident customer service superstar who’s...

  • Customer Service Advisor

    6 months ago

    Edinburgh, United Kingdom Evans Halshaw Renault Full time

    **Customer Service Advisor** **Location: Renault Edinburgh** **Competitive salary with bonus, pension, critical illness pay, life assurance, 23 days holiday (pro rata), plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services.** Are you a confident customer service superstar who’s passionate about...