IT Service Analyst/Service Delivery Analyst

4 weeks ago

London, United Kingdom Red Nucleus Full time

Red Nucleus is hiring an IT Service Analyst to join our global team This is a hybrid role based out of our London, UK office.
We succeed by being the premier provider of strategic learning and development, scientific advisory services, and medical communications solutions for the life sciences industry. Our global team is composed of nearly 800 full-time employees whose commitment to creativity, quality, and on-time delivery is unrivaled in our space.
Our culture is about meaningful work, a true sense of community and fun. The IT Service Analyst is responsible for supporting employees locally and remotely with all computer and technology issues. This position will assist with the initial builds, maintenance, and troubleshooting of computer systems, peripherals and other business technology. As part of this role the individual is required to create and maintain documentation and procedures relating to the IT service. Managing and assisting on projects including technical and administrative strategies is required. Will be required to travel to site locations, as needed for end user and technology support.
Support all desktop and end user functions
Assist with both on and off-site set-up, installation, debugging, tracking and maintenance of hardware and software
Assist with ordering hardware and supplies and maintaining adequate quantities for handling maintenance and new installations
Monitor support ticket queue and maintain accurate information within the service desk system
Record, track, and document service desk solutions
Issue and track equipment issued and document assets accordingly
Manage IT projects and participate in project teams
Work with Power BI and other BI tools to develop and manage cost and asset allocation reports
Bachelor's degree in IT, or equivalent combination of education and experience.
~3 years’ experience working within an IT support role
~ Experience with Microsoft 365 suite of products
~ Basic understanding of setup and supporting Apple computers requires

Strong knowledge of Microsoft Operating systems including Windows 10/11
Experience working with and installing Microsoft Office Suite
Strong desktop software and hardware troubleshooting skills
Basic understanding of data protection and IT security best practices
Understanding of next gen virus protection software and the ability to troubleshoot minor security incidents
Experience supporting and troubleshooting Apple computers
Experience with Apple Business Manager (ABM) and Apple MDM tools, Jamf experience preferred
Understanding of desktop imaging and deployment of desktop environments including some experience with Microsoft Intune
Understanding of video creation software such as Adobe After Effects desirable
Strong orientation to quality, continuous improvement and customer service
Some knowledge of cloud hosting services such as Azure and AWS
Good planning and organizational skills
Working on a computer for 6-8 hours a day
The ability to travel as needed
Competitive pay, incentives, retirement, and income security programs
Comprehensive benefits and wellness programs focused on healthy lifestyles
Generous paid time off, employee assistance programs and flexible work arrangements
Performance driven environment including professional development and transfer opportunities
People first culture fostering self expression, diversity, and a growth mindset
We love to celebrate service anniversaries, holidays, diversity and inclusion events, project milestones and anything else that is meaningful to our employees
Support of the community organizations you are passionate about
Diversity, equity and inclusion are valued at Red Nucleus and we believe we have a shared responsibility to provide equal opportunity and foster an inclusive spirit. We do not discriminate on the basis of race, color, national origin, religion, caste, sexual orientation, gender, age, marital status, veteran status, or disability status.
Employment type Full-time

Job function Information Technology and Customer Service
Industries Advertising Services, Biotechnology Research, and Animation and Post-production
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