Implementation Analyst-REMOTE

4 weeks ago

London, United Kingdom Service Care Solutions Full time

Job title - Senior EUC Analyst

Hybrid - 2 days in the office, 3 days from home

Contract - Temp

Hours - Full time 35 hours per week

Start Date - Asap
The Role Summary Out client is recruiting for a highly motivated and experienced EUC Analyst to join their team on a temporary basis. Manage end user software technology platforms (O/S, Applications, System Tools/Agents, VPN).
Operate end user computing management platforms (Defender for Endpoint, Intune, AzureAD, Sophos Central, PMP, Autopilot).
Engage regularly with the Service Delivery team to address operational issues or efficiencies in device deployment and monitoring.
Support IT Operation Teams, including Service Desk, with technical issues in EUC device deployment or management.
Liaise with internal customers to resolve technical issues quickly, serving as an escalation point beyond 2nd line support.
Create technical documentation for POC and project-related tasks.
Develop guidance documentation and training materials for end-users.
Strong understanding of windows roll outs
Experience with Windows servicing channels and developing patch models and processes.
Proficient in software packaging and distribution platforms (Microsoft Win32 app & Apple Business manager).
Knowledge of Security baselines, Intune Configuration Profiles, Compliance policies, and Conditional Access.
Experience managing Intune/Microsoft Endpoint Manager, Active Directory, and Endpoint/Cloud Apps Security.
Proven experience in complex project implementation and ownership of technology projects.
Experience working within an ITIL environment.
Proficient in desktop image configuration, automation, and management.
Experience in implementing and maintaining Microsoft Autopilot environment.
If you require any additional information regarding the position, please call Lewis at Service Care Solutions on (phone number removed) or send an E-Mail to (url removed)
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