Customer Community Support Unit Operator
2 weeks ago
We have an exciting opportunity for a Proactive Service Operative to join our evolving team. The purpose of this role is to to ensure all our customers are connected with their parcel as soon as possible and are satisfied with the service they receive from our couriers. You will do this by using a dashboard created by our CX team that will highlight any problems that need to be resolved on the same day so the parcel connects to the courier and prevents any claims or enquiries.
The ultimate aim of this role is to identify issues that may occur on the given day, to resolve this directly with the courier and prevent a customer need to contact our Customer Service team to raise an enquiry and/or claim.
With our recent exciting rebrand from Hermes to Evri we are all about our people, our planet and our communities.
Taking proactive action by working with the regions Community Delivery managers to chase down End of Day non-compliance and reporting them back to the CDMs as well as the Regional Manager to resolve the issue live on the same day, resulting in a lower enquiry and claim rate.
Proactively reviewing the dashboard to identify issues and resolving them by speaking to couriers and raising any escalations to the Community Delivery Managers (CDMs).
Proactively reducing possible claims and enquiries by chasing End of Day noncompliance and identifying where parcels are to reconnect back into the network to get to the end customer in a timely manner.
Raising the above issues with the Community Delivery Managers so they can resolve at root cause.
Identifying and delivering resolution on trends through collaboration with the performance manager including complaints and compliance related issues arising from issues in Delivery Units or with couriers line with SLA's.
Ensure a timely response to any requests from the central CX team where you can support on the ground to find a parcel.
Escalate any abnormal scanning activity (or absence of) to the CDM for the relevant courier or delivery unit.
Escalating high risk concerns to your Regional Manager.
Support walk in customers with a resolution to their missing parcel.
Working knowledge of Microsoft office
Fluent English Language, speaking and written
Able to analyse data and spot trends.
Able to compose concise responses to customer services for them to relay effectively to the end customer.
Able to collaborate with Operational management teams to improve service and promote a one team approach to Customer Satisfaction
-
Customer Support Operative
4 weeks ago
Crawley, United Kingdom Proactive Technical Recruitment Full time**Position: Customer Support Operative** **Salary: £30,000 - £40,000** **Location: Gatwick** *** Proactive currently have an exciting opportunity for a Logistics Support Operative to begin work for a leading manufacturing and production business with sites in Heathrow, Gatwick and Manchester. Due to rapid company expansion and an ever growing order...
-
Crawley, West Sussex, United Kingdom Evc Full timeJob Summary To work closely with the Operations team assisting with the day to day activities of the department. The successful individual will help to update and maintain databases as well as communicate with EVC clients and customers. The position holder will also work to accelerate the delivery of jobs by proactively approaching the outstanding tasks. ...
-
Operations Support Executive
2 weeks ago
Crawley, West Sussex, United Kingdom Evc Full timeThe successful individual will help to update and maintain databases as well as communicate with EVC clients and customers. Update and maintain comprehensive databases with key information about company assets Maintaining communication with our suppliers to ensure smooth delivery of installations. Support Operations Managers with planning and...
-
Lead, Community Management
6 days ago
Crawley, West Sussex, United Kingdom London Gatwick Airport Full timeWe are looking for someone who can help us redefine what's possible for our Engineering Team. As part of our 'Grow with Gatwick' initiative you'll be provided with plenty of training and support to ensure you're developing and growing your career. Lead and develop duty operational team, set clear objectives and carry Line management. ...
-
Crawley, United Kingdom AVPlacements Full time**AVPlacements are looking for a Customer Service and Communications Agent for a Client of ours at Gatwick,** **The Role**: - Working closely with the Operations Team, you will gain an in-depth understanding of how operational decisions are made that affect our flights and customers daily - Responsible for preparing high-quality communications to our...
-
Operative/packing Operative
4 weeks ago
Crawley, West Sussex, United Kingdom Premier Work Support Full timeImmediate Start! Premier Work Support are excited to be recruiting for Packing Operatives for one of our prestigious manufacturing clients based in Crawley. This is a temporary position however there may be an opportunity for permanent employment for the right candidate. Boxing and packaging products Building boxes for stockHours of work are Monday to...
-
Customer Training Support Advisor
1 week ago
Crawley, West Sussex, United Kingdom Driverhire Full timePosition: Customer Service Adviser Contract Type: Maternity Cover Location: Crawley Job Description: Are you a dedicated Customer Service Adviser looking for a new challenge? Join our client's team in Crawley on a maternity cover contract! As a Customer Service Adviser, you'll play a vital role in handling calls and delivering exceptional customer...
-
Proactive Service Operative
2 weeks ago
Crawley, West Sussex, United Kingdom Evri Full timeWe have an exciting opportunity for a Proactive Service Operative to join our evolving team. We're always on the lookout for top talent to join our growing business. In fact, we never stand still, we work hard, make quick decisions and deliver to our ambitious goals every day. The purpose of this role is to to ensure all our customers are connected with...
-
Intermediate Care Unit
4 weeks ago
Crawley, United Kingdom Sussex Community NHS Foundation Trust Full timeDo you want to come and work for the NHS at a time when it needs you more than ever? Join us as a Healthcare Assistant and make a difference every day! We are a community trust - this means that we provide care to patients in their homes or in our community hospitals. Your career as a Healthcare Assistant You don't need previous experience, just a passion...
-
Customer Service Support
4 weeks ago
Crawley, United Kingdom Enjoy Travel Technology Ltd Full time**Job description** Working on the front line with the clients customers, you will be the voice of the company in aiding customers with a variety of queries and issues. If you're looking for a company that is modern in their methods and has a real culture, this could be your role! **You Will**: - Receive incoming calls from across the globe and assist...
-
Lead Dietitian Community Nutrition Service
6 days ago
Crawley, West Sussex, United Kingdom First Community Health and Care Full timeAre youlooking to diversify your CV and gain experience in an exciting and emergingarea of dietetics? FirstDietitians and Central and North West London NHS Foundation Trust (CNWL) arelooking for an enthusiastic, dynamic and innovative dietitian with excellentcommunication skills and knowledge to join our vibrant teams. FirstDietitians and CNWL are...
-
Passenger Operations Support Operative
4 weeks ago
Crawley, United Kingdom Gatwick Airport Limited Full timeJob Requirements **Passenger Operations Support Operative (POSO)** Are you our next Passenger Operations Support Operative (POSO)? We are looking for someone who can help us redefine what's possible for our operation. As part of our ‘Grow with Gatwick' initiative you'll be provided with plenty of training and support to ensure you're developing and...
-
Terminal Operations Controller
4 weeks ago
Crawley, West Sussex, United Kingdom London Gatwick Airport Full timeJob Requirements To be the airport for everyone whatever your journey Terminal Operations Controller Are you interested in Terminal Operations and looking to grow with Gatwick? One of Stable Ops key aims is ' Operating a stable and safe airport ', they achieve this by living their mission to ' PREVENT. PREPARE, RESPOND and RECOVER ...
-
Customer Communications Manager
7 days ago
Hove, East Sussex, United Kingdom Legal and General Full timePermanent or Fixed Term Contract: Permanent L&G Business Unit: Legal & General Retail L&G sub Business Unit: LGI Primary Location: Hove, One City Park Job Family: Office Services Company Description Life can sometimes be unpredictable, and it pays to plan ahead. Our aim atLegal & General Retailis to help our customers plan for the unexpected, achieve...
-
Operations Administrator
2 weeks ago
Crawley, West Sussex, United Kingdom EVC Full timeJob Summary To work closely with the Operations team assisting with the day to day administrative activities of the department. The successful individual will help to update and maintain databases as well as communicate with EVC clients and customers. The position holder will also work to accelerate the delivery of jobs by proactively approaching the...
-
Customer Operations Executive
4 weeks ago
Crawley, United Kingdom Travelopia Full time**Summary**: A Customer Operations Executive will primarily be responsible for dealing with Sovereign and Citalia customers whilst on-holiday, or before travel regarding any involuntary changes that we are made aware of, while also being required to undertake other activities within the operations function: such as after sales, or connecting with customers...
-
Contract Support
4 weeks ago
Crawley, United Kingdom CBRE Full timePosted- 20-Feb-2024- Service line- GWS Segment- Role type- Full-time- Areas of Interest- Building Management, Engineering/Maintenance- Location(s)- Crawley - England - United Kingdom of Great Britain and Northern Ireland- CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real...
-
Operations Manager
2 weeks ago
Crawley, West Sussex, United Kingdom Kevin Theobald Employment Agency Full timeWe are recruiting for a client based in Crawley, Hours are Monday- Friday (0830-1730) This is on site, no hybrid working Minimum 10 years’ experience at General management/Directorship level in Freight Forwarding The Operations manager is accountable for various aspects of the business. The position will require a heavy reliance on strong and current...
-
Customer Support and Sales
4 weeks ago
Crawley, United Kingdom Soil-Link Full time**Title**: Customer Support and Sales **Company**:Soil Link **Location**: Crawley, West Sussex **Type**: Full-Time, Office-Based **Hours**: 08:30 to 17:00, Monday to Friday **Salary**: £24,000 per annum (Basic), OTE £32,000 uncapped bonus **Benefits**: Company Pension Scheme **Application Deadline**: 19th April 2024 **Interviews**:(Daytime and...
-
Customer Support Coordinator
4 weeks ago
Crawley, United Kingdom Workshop Recruitment Full time**Customer Support Coordinator** **Crawley,** **Permanent** **£21,000** **Please note 2 week rota pattern below** Our client who specialise in supporting healthcare services with multiple office across the UK is looking for a Customer Support Coordinator to join a busy team based in Gatwick, Crawley. The role will be to assist in the provision of...