Contract Support

2 weeks ago

Leeds, United Kingdom CBRE Local UK Full time

CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Job Title: Contract Support
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Contract Support to join our team.
The main feature of this role will be to provide exceptional customer service and business support in order to contribute to the continued growth and success of the Business Unit. Understanding, anticipating and delivering to customer needs, achieving results within quality and time constraints.

Providing support to the client and answer calls and emails in a professional and timely manner
Liaise closely with site teams and head office, ensuring accurate processing of quotations and purchase orders
To obtain a comprehensive understanding of the scope of the contract and ensure that all work is carried out in accordance to the contract scope and not outside of this
Actively identify and implement innovation across the contract to enhance performance and continue to meet client expectations
Monitoring calls received from the customer through to call completion and updating records
Promote and maintain company culture throughout the team
Familiar with daily operations and the specific scope of the contract
Undertake any other duties as requested by the Contract Manager, Lead Contract Support, or Finance & Contract Support Manager

Good basic education to GCSE (or equivalent standard), which will include an English and Maths qualification.
Training

Very proficient in the use of Outlook, Word, Excel, Access and PowerPoint. Excel skills to include basic functions, v-lookups, etc.
Excellent command of the English language demonstrated through good verbal and written communication.
Must demonstrate a strong sense of customer focus, and promote a sense of team spirit and good morale within the office.
Able to work as part of a multi-disciplinary team, providing support to other areas of the business on occasions, as required

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