1st - 2nd IT Line Support Analyst

1 week ago


West Drayton Nottinghamshire, United Kingdom LGH Hotels Management Ltd Full time

We are not looking for an ordinary IT Support Analyst, you will be a great IT individual, who knows your LAN, WAN & VPN, with loads of experience troubleshooting Software & Hardware issues.

This role will offer you a variety of responsibilities including being responsible for offering 2nd line support for all IT System issues within the group and Central Office. Manage a large estate of devices using tools such as Microsoft Endpoint Manager/Intune/AD/ConnectWise.

Providing systems admin for a variety of systems including Opera PMS, POS systems Zonal/Micros, PXP payment gateway, various door lock systems, and Microsoft 365 platforms including Office.

Our enviable employee discounts on bedroom rates across the lgh hotel portfolio.
~ Access to the ihg employee room benefit programme across their global portfolio. (Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
~ Free legal & money advice
~ Cycle to work scheme
~ Wellbeing tips and support fitness videos
~ 24/7 advice and support line
~ Free meals on duty
~ Free parking


Experience with Hospitality IT systems (PMS, POS, interface systems) - Desirable
Demonstrable experience working in an IT support role within an enterprise environment.
Experience of working across Windows environments (Windows 10/11/Server).
Hands-on Software & Hardware troubleshooting experience.
Strong communication skills, ability to communicate effectively across a range of stakeholders within a hybrid business of head office management and hotel environment.
Experience supporting Azure Active Directory, DHCP, DNS and other basic network services.
Experience of working with management of Microsoft 365 Suite, Sharepoint/OneDrive, Teams.



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