1st Line Technical Support

1 week ago


Nottinghamshire, United Kingdom Turner Fox Recruitment Full time
1st Line Technical Support - Spanish

Salary
- £22,888 increasing to £23,924 after probation

Location -Newark (remote working available)

Hours

  • 06:00 22:00 Shift rotation (5 out of 7 days), must be flexible to work any time in these hours


This is a fantastic opportunity for a fluent Spanish speaker to join a leading employer offering excellent development opportunities and continuous training.

The Role of Spanish Speaking 1st Line Technical Support

  • Providing 1st line technical support for a range of key clients in Spanish and English
  • Logging all incidents on relevant CRM and software systems
  • Resolving technical faults and diagnosing solutions over the phone
  • Investigating customer queries and liaising with internal departments to resolve
  • Escalating queries to 2nd line support
  • Updating and processing customer information onto an inhouse computer system
  • Fluent in both spoken and written Spanish
  • Ability to investigate and resolve problems
  • Able to communicate effectively with all departments and areas of the business
  • Excellent telephone manner with high level customer service skills
  • Good working knowledge of MS Word
  • Previous experience within a Technical Help Desk / Service Desk environment would be advantageous
Keywords for this role - Fluent Spanish / Customer Service / Spanish speaking customer services / Customer Care / Call centre / Spanish speaking / 1st line support / Help desk / Technical support / Remote

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