Weekend Administrator

3 weeks ago


Manchester, United Kingdom QA Limited Full time

Administrator within our Student Services Team, Manchester
Talent pool
Operations - HE - Operational Services
Administrator within our Student Services Team, Manchester
Contract type
QA HE Ltd Permanent
Administrator within our Student Services Team
QA Higher Education, Manchester City Centre
Monday – Friday 9am- 5.30pm, fulltime contract, on campus daily
Do you have experience within a busy student facing or customer support environment or are you a recent Graduate looking to gain experience and grow your career within the Education sector?
As Student Support Advisor you will work with a small team acting as the first point of contact for all aspects of the face to face, written and telephone interaction with our higher education students. The role will also involve providing administrative support to the students and internal departments.
Your ability to give our students an excellent level of customer service is vital to our student success. Good IT, ability to use our CRM system, Word and Excel skills a MUST
First point of contact for all registered students on campus who require information and support from the student services department.
deliver a first class and focused front-line service attending to all face to face, written and telephone enquiries.
provide professional, effective and efficient support to our students and make referrals where necessary.
Assist with all aspects of student administration (to include student letter requests, student record management.
Provide internal departments with a good and effective service. respond to Incoming telephone calls, letters, emails in a timely and professional manner.
NB very occasionally you will be required to work evenings and weekends for cover and during peak periods.
Good administration skills with attention to detail.
Excellent knowledge of Microsoft Office applications, in particular, Excel and Word.
Students preparing for undergraduate study. Working professionals looking to specialise in their field. We work with our partner universities to offer courses ranging from foundation programmes to postgraduate degrees covering subject areas including Accountancy, Business, Computing, Cyber, Digital Marketing, Events Management, Project Management and Web Development and delivered in city centre locations. 
#administration
#At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate.


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