Housing Supply Officer

4 weeks ago

London, United Kingdom Buckinghamshire Council Full time

Housing Options and Supply Support Officer
The post holder will support the delivery of an efficient, high quality and customer-focused service for a diverse client group including vulnerable households. You will work proactively with the housing team to support a continuous improvement mindset and to deliver the best possible service to our customers.
Buckinghamshire Council is a relatively neworganisation that combines the strengths and expertiseof the previousfive councils in the countytocreate positive change for local people, communities, and businesses. You will be supporting the Housing Options & Supply Team to provide services which are easily understood, fair, accessible, joined up and beneficial to our residents and partners. To support the provision of a housing options advice service to all those seeking accommodation. Giving relevant, appropriate and accurate housing advice on all housing options available or referring customers to dedicated officers across the housing service as required. To support across the Temporary Accommodation, Private Rental functions and homelessness Advice team where necessary.
To be responsible for ensuring all calls, notes and documents are uploaded onto the relevant housing systems and submitted in a timely manner
To collaborate with Homelessness & Advice team to help create and deliver a single resident journey and support residents to maintain and sustain tenancies
As an ‘any-desk’ worker, you’ll need to be connected to our network to access digital folders and resources, but this can either be from home or an office location when required. You will be required to work from the office a couple of times a week, depending on your role and team requirements.
Prior knowledge of housing is desirable, however not essential as full training will be given.
health and well-being initiatives including an Employee Assistance Programme, Mental Health First Aiders and mindfulness workshops
ongoing support, and the opportunity to develop and progress in your career with us
opportunities to take part in fun activities such as fundraising and social events
From dedicated staff networks overseen by our Equality, Diversity and Inclusion Steering Group, to proudly standing as a Disability Confident employer, it’s important to us that all our colleagues feel engaged, listened to, and valued. Our offer of flexible working empowers a productive and happy workforce and allows employees to combine work with other responsibilities and commitments.
We believe our workforce should reflect the diverse communities we service in Buckinghamshire, and are looking for like-minded individuals to join us in promoting equality, fairness, and inclusion for everyone.
About the Business Unit
Our Planning, Growth and Sustainability directorate works with partners to help shape the future of Buckinghamshire. We deliver services on planning, economic growth, regeneration, strategic infrastructure, transport and property.
Our key priorities include developing the economic narrative for Bucks, creating more jobs and delivering the right infrastructure to help businesses and residents thrive. This will in turn support community services and create housing, jobs, regeneration and income to support public services.
As part of the Planning, Growth and Sustainability function you will not only get to help shape the economic future of Buckinghamshire; you’ll also be involved in delivering high-profile development projects and work on some of the biggest infrastructure projects in the UK. You will support us to deliver the results that our local residents and businesses deserve.
We actively encourage a good work-life balance and promote flexible and agile working arrangements. We provide discounts on various Cafés, restaurants, shops and auto enrolment onto our generous Pension Scheme. We also offer a salary sacrifice personal car lease scheme to those who are eligible and have passed their probation period. In addition to the opportunity to gain membership to Costco, we have discounted gym memberships, travel discounts with Arriva and much more.
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