Dynamics Specialist

3 weeks ago

Solihull West Midlands, United Kingdom NUWAVE Communications, Inc Full time

This is a full-time remote opportunity based in the Ireland Timezone GMT for 8am-5pm PST shift. Shifts will be flexible with growth. As a Telecommunications Voice Provisioner , you'll be responsible for all aspects of telephone number and product order management of telecommunications work orders where accuracy and proactive issue handling are essential. Entry of all data into customer accounts and orders, documenting and maintaining all necessary communication and information within the customer account, as well as process and entry of orders. Orders may be complex at times, require solid project management skills, and good business judgement to determine best handling of orders. Tasks include quality assurance checks, submitting, tracking, communicating internally and externally of order status and issues, resolving problems, and completing orders.
Prepares, processes, and submits orders to carriers & vendors nationwide for new installations, moves, changes, and disconnects of telephone numbers and products
Creates all order requests and tracks all provisioning orders for the entire life cycle of the order installation and communicate ongoing and milestone statuses to customers, agents, vendors and internal counterparts for all product types, including but not limited to: Microsoft Teams, UCaas platforms, SIP trunks, SIP DIDs, International DIDs
Identifies opportunities for process improvements that will result in demonstrated increases in production quality, efficiency, or quantity
Maintains the acceptable standards of efficiency and quality established by the company to ensure ultimate customer satisfaction
Porting-In Telephone Numbers
Porting-Out Telephone Numbers
Above average proficiency in Microsoft office products
Microsoft Teams
Understanding of local voice telecommunications services, including POTS, trunks, DIDs, toll free, VOIP, SIP, and UCaaS
Ability to navigate multiple web based portals and systems with ease
Strong problem-solving skills and ability to develop creative solutions in a dynamic, high-volume environment
Entry level with potential for growth
We are looking for applicants with at least 1 year of work experience or equivalent of working in customer service of telecom services, local number portability and someone who has excellent communication skills, a strong work ethic and foundational technical skills. Seniority level Entry level

Employment type Full-time

Customer Experience Representative (Remote - Ireland)
German Inbound Customer Care Agent (Remote in Ireland / 6 Months Contract)
Customer Care Agent - German speakers (Remote in Ireland)
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