Service and Support Co Ordinator

1 month ago

Birmingham, United Kingdom Azets Group Full time

Head of Support Services Client Payroll
Business Area: Payroll
Contract Type: Permanent
Azets is open to suggestions for flexible working arrangements that will not impact delivery in this role. Azets are a leading firm of Accountants and Business Advisers operating across the UK, Ireland and the Nordics, we have a wide network of employees and an abundance of inspiring opportunities to join one of our many offices

We are a top ten accountancy firm in the UK and are the number one largest SME practice.
This position will have oversight and accountability for all services that are provided across all payrolls in the areas shown.
Lead a team (circa 20 colleagues) to ensure the successful delivery of all UK payroll services
accurate and timely payroll processing 
timely, insightful data which is available to the business in line with GDPR
Continuous review of payroll services to deliver a clear roadmap for the future
Act as a Payroll Lead to influence senior key stakeholders in the broader organisation, to enable collaborative working to improve overall performance of Azets/Blick Rothenberg processes and to support business projects that impact payroll.
Create open communication with key stakeholders to inform and update, building trust and respect by creating strong relationships
Create a people centric environment with performing teams that have clear direction on career development, a focus on all aspects of wellbeing and employee engagement and are rewarded in line with performance
Previous leadership experience within a payroll function
A passion for Payroll with a people focused approach.
A degree qualification (CIPP, or equivalent) with demonstrable experience of complex payrolls (weekly and monthly) and a good understanding of UK payroll legislation and the legal and statutory requirements.
An innate ability to successfully lead, manage and influence a team within a results-driven culture and execute a vision of operating an exceptional payroll and reward service
Volunteers to lead or execute tasks that help achievement of the business plan and strategic objectives. Builds morale in the team and creates a working environment which generates a positive approach and a feeling of achievement and inclusion. Trust and appropriately empower team members to ‘get on with the job’, while remaining accessible to staff and demonstrating your support if the result does not go to plan. Championing our culture and diversity across teams, generating and building on new ideas and experiences for all, while always being inclusive. Focused on driving results, while giving appropriate priority to client, people, operational and financial metrics. Sets and achieves individual performance targets and leadership goals aligned with the business plan, keeping others informed of the progress and barriers to achievement. Prioritises work in alignment with business goals, acts and implements strategies and policies in accordance with the groups strategies, goals and objectives. Ensures own work and that of team members is accurate, of high quality, and meaningfully presented. Ensures that quality reviews are carried out to a high standard and that appropriate feedback is provided. Acts quickly to resolve any quality issues raised, seeks to understand and resolve the route cause of issues and identifies any trends.
Draws upon organisational data, understanding of market trends, and latest thinking to identify and take forward ideas for improvements and efficiencies. Makes appropriate judgments when taking decisions, utilising available data and information where appropriate, and understanding the implications and consequences of decisions.

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