Remote - IT support Engineer

2 weeks ago


United Kingdom Qognify Ltd. Full time

At Qognify, we develop software to safeguard your world. Our video and incident management solutions help our customers to quickly resolve incidents and minimize their impact. We are a global company headquartered in New York, with service teams in US, UK, India, Israel and Germany. This role is ideal for someone who loves to solve complex technical software problems and enjoys the challenge of helping the client. Our technical support role is key to helping Qognify stand out as having best-in-class software application support.Become part of our extraordinary team and help us create a safer world
Please submit resumes in English for review as we are a global hiring team.
Provide our clients with top notch, ad-hoc software application support over the phone, via email, and remotely using third-party remote-control software
Create, handle, maintain, and close cases utilizing Salesforce or similar CRM system
At least 3 years of experience in IT environment or software support engineer or software engineer
Proven knowledge of TCP/IP, network technology, operating systems (client/server), hardware (client/server)
Previous experience VMS software preferred
Advanced English required
Ability to travel to customer sites about 10%
Apply today on our online portal and tell us your salary expectations.
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