Customer Team Leader

1 week ago

Essex, United Kingdom Co-op Full time

Closing date: 25-06-2024 Customer Team Leader Location: 113-117 Upshire Road, Upshire, Waltham Abbey, EN9 3PE Pay: £13.32 per hour Contract: 16 hours per week + regular overtime, permanent, part time Working pattern: Varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview.
Full, paid training provided You can now apply for this role using your mobile device (no CV needed)

You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.
We’re looking for Customer Team Leaders to join our team at Co-op.
When you join Co-op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.
As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.
At Co-op, we do things a different way. For over 175 years we’ve been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.

What you’ll do

  • Friendly and thoughtful service – you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations
  • Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected
  • Make sure that the store remains safe, legal, and fully operational
  • Manage diligence checks and stock accuracy to make shopping a great experience for our customers
  • Support your store manager by deputising when they’re not working and delivering a variety of HR processes
  • Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback
  • Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan
This job would suit people who have
  • A genuine care for the needs of customers and members
  • The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor
  • Great people skills, with the ability to build positive relationships with customers and colleagues
  • Strong organisational and problem-solving skills
  • A desire to learn, grow and develop your leadership skills
  • The flexibility to work a range of different shifts
Why Co-op?
  • Full, paid training and dedicated support for your personal development and career progression
  • 30% discount on all Co-op products in-store plus 10% discounts on all other brands (increasing to 20% on payday weekends)
  • A pension scheme with up to 10% employer contributions
  • Wagestream– a money management app giving you access to a percentage of your pay as you earn it
  • 36 days of holiday (including bank holidays, pro rata for part time colleagues)
  • Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
  • 24/7 employee assistance service
  • YuLife – an app rewarding you for healthy behaviour with discounts and vouchers for your favourite brands
  • Rotas shared three weeks in advance and accessible on your phone
  • Cycle-to-work scheme
Building an inclusive workplace
We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.
If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.
We'll ask whether you’d like to be considered under the Disability Confident scheme when you apply.
If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.
You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.
You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing.
As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.

  • Customer Team Leader

    7 days ago

    Essex, United Kingdom Co-op Full time

    Closing date: 25-06-2024 Customer Team Leader Location: 113-117 Upshire Road, Upshire, Waltham Abbey, EN9 3PE Pay: £13.32 per hour Contract: 16 hours per week + regular overtime, permanent, part time Working pattern: Varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be...

  • Customer Team Leader

    1 week ago

    Essex, United Kingdom Co-op Full time

    Closing date: 25-06-2024 Customer Team Leader Location: 113-117 Upshire Road, Upshire, Waltham Abbey, EN9 3PE Pay: £13.32 per hour Contract: 16 hours per week + regular overtime, permanent, part time Working pattern: Varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed...

  • Customer Service Team Leader

    2 weeks ago

    Essex, United Kingdom Ventrica Full time

    We are looking for an ambitious Team Leader to join our new client, who are a well-known marketplace for electric vehicles. Try Wyre are helping to make a positive environmental impact and we want a Team Leader who is passionate and enthusiastic about the same.You will be ensuring your team feel supported and engaged on each shift, you will need to build...

  • Team Leader

    2 weeks ago

    Essex, United Kingdom WHSmith Full time

    Team Leader - WHSmith - Stansted Airport Contract Type: Permanent Working hours: 39 hours per week working nay 5 out of 7 days including weekends As a Team Leader in our Stansted Airport store, you’ll lead and inspire your team to provide exceptional customer service, meet business objectives and create a working environment that helps our colleagues to...

  • Team Leader

    3 weeks ago

    Essex, United Kingdom B&Q Full time

    **About the role** **Team Leader (Decor)** **Full time - 39 hours per week** **Permanent Contract** **Shifts available Monday - Sunday, 5.00am - 10.00pm** **£23,524.80 - £27,083.05 (Plus a £1,014 per annum, store specific location allowance)** **B&Q Romford, Gallows corner** We believe anyone can improve their home to make life better. Every day,...

  • Customer Service Leader

    3 weeks ago

    Essex, United Kingdom RHR Full time

    Have you always imagined working for a leading retailer? Are you passionate about customer service? We are recruiting customer service leaders for one of our top clients based at their location in Stansted Airport. They are the UK’s leading travel retailer, offering a wide selection of premium brands across their stores, including ranges from cosmetics to...

  • Customer Service Leader

    2 weeks ago

    Essex, United Kingdom RHR Full time

    Have you always imagined working for a leading retailer? Are you passionate about customer service? We are recruiting customer service leaders for one of our top clients based at their location in Stansted Airport. They are the UK's leading travel retailer, offering a wide selection of premium brands across their stores, including ranges from cosmetics to...

  • Field Team Leader

    4 weeks ago

    Essex, United Kingdom Orbit Full time

    Are you a Team Leader? Do you have experience working within Collections? Do you enjoy driving a team to hit targets? If you’ve answered yes, then you could be the right person to join our Operations team at Orbit. **What you can expect as a Field Team Leader**: - Salary of £31,000 - Permanent Contract - Company vehicle Not only are we offering a...

  • Underwriting Team Leader

    2 weeks ago

    Essex, United Kingdom Hiscox Full time

    About the Service Delivery TeamWe have a market leading reputation for providing excellent products and service to our broker customers. The Service Delivery team comprises five business functions across Operations encompassing four sites and approx. 300 people across the UK.Service Delivery Team LeaderAs Team Leader, you will drive the performance of your...

  • Team Leader

    1 week ago

    Essex, United Kingdom B&Q Full time

    **About the role** **B&Q - Roneo Corner** **Team Leader Checkouts** **Part time - 12 hours per week** **Permanent** **Up to 24,750. (Inclusive of 1,014, store specific location allowance)** **Shifts available Saturday - Sunday, 7.00am - 9 pm** We believe anyone can improve their home to make life better. Every day, we give our millions of customers...

  • Team Leader

    7 days ago

    Essex, United Kingdom WHSmith Full time

    **New Store Opening!!!** **Team Leader - Costa Coffee - Stansted Airport** Benefits that come with working at Stansted Airport: - Free Car Parking - Subsidised Meal Deal - 3rd party discount in selected airport retailers and restaurants - Unsocial Premium - an additional £1.50 per hour for hours worked between 00:00 and 05:00 - Opportunities for...

  • Team Leader

    3 weeks ago

    Essex, United Kingdom B&Q Full time

    **About the role** **Team Leader - Checkouts** **Part time - 24 hours per week** **Permanent Contract** **Fixed Shifts available: Friday, Saturday, 12.00pm - 9.00pm and Sunday 9.00am - 6.00pm** **£23,524.80 - £27,083.05 Pro Rata (Inclusive of an £0.50 per hour, store specific location allowance)** **B&Q Romford** We believe anyone can improve their...

  • Team Leader

    4 weeks ago

    Essex, United Kingdom Grandir UK Limited Full time

    Job Description Qualifications, skills, and all relevant experience needed for this role can be found in the full description below. He has terrible tusks, and terrible claws, and terrible teeth in his terrible jaws, if you know the most believable way to tell this story to a child you are the person we are looking for... Our Kiddi Caru Day Nursery in...

  • Team Leader

    3 weeks ago

    Essex, United Kingdom WHSmith Full time

    **Team Leader - Costa Coffee - Stansted Airport** Benefits that come with working at Stansted Airport: - Free Car Parking - Subsidised Meal Deal - 3rd party discount in selected airport retailers and restaurants - Unsocial Premium - an additional £1.50 per hour for hours worked between 00:00 and 05:00 - Opportunities for professional development and...

  • Customer Services Team Leader

    2 weeks ago

    Essex, United Kingdom Noble Recruiting Full time

    I am working with a growing retailer who are expanding their team and searching for an experienced Customer Service Executive to join their friendly team.Responsibilities: You will be responsible for supporting customers with any questions or queries via a variety of avenues - telephone, livechat and email Processing orders with a high level of accuracy...

  • Team Leader

    4 weeks ago

    Essex, United Kingdom Grandir UK Limited Full time

    Job Description Scroll down the page to see all associated job requirements, and any responsibilities successful candidates can expect. He has terrible tusks, and terrible claws, and terrible teeth in his terrible jaws, if you know the most believable way to tell this story to a child you are the person we are looking for... Our Kiddi Caru Day Nursery in...

  • Team Leader

    4 weeks ago

    Essex, United Kingdom Grandir UK Limited Full time

    Job Description In order to make an application, simply read through the following job description and make sure to attach relevant documents. He has terrible tusks, and terrible claws, and terrible teeth in his terrible jaws, if you know the most believable way to tell this story to a child you are the person we are looking for... Our Kiddi Caru Day...

  • Team Leader

    4 weeks ago

    Essex, United Kingdom Grandir UK Limited Full time

    Job Description In order to make an application, simply read through the following job description and make sure to attach relevant documents. He has terrible tusks, and terrible claws, and terrible teeth in his terrible jaws, if you know the most believable way to tell this story to a child you are the person we are looking for... Our Kiddi Caru Day...

  • Ikea Food Team Leader

    6 days ago

    Essex, United Kingdom IKEA Full time

    At IKEA, it's so much more than a job! IKEA Lakeside would like to welcome 2 Team leaders to help us deliver a taste of Sweden and a great customer experience with high quality, sustainable food. You enjoy working in a fast-paced environment and know how to execute plans in a good way, you truly make things happen! In the IKEA world, we call this position...

  • IT Support Team Leader

    2 weeks ago

    Essex, United Kingdom THRIVE GROUP LTD Full time

    Our Client is currently recruiting for an IT Support Team Leader to play an integral part of the IT team. This role includes the line management of the First Line IT Support Technician.The IT Support Team Leader will oversee the day-to-day internal support desk communications and management. Ensuring exceptional customer service, excellent communication,...