Underwriting Team Leader

2 weeks ago

Essex, United Kingdom Hiscox Full time

About the Service Delivery Team
We have a market leading reputation for providing excellent products and service to our broker customers. The Service Delivery team comprises five business functions across Operations encompassing four sites and approx. 300 people across the UK.

Service Delivery Team Leader


As Team Leader, you will drive the performance of your team to exceed the key measures set across a balanced business scorecard including GWP, Conversation and Quality.

You will create a supportive and high performing environment for those that you leadthrough coaching, training and feedback ensuring that your team are clear on their role accountabilities.

You will lead a team of underwriters, providing support to our Brokers Customers. These teams can be split across our UK locations.

You will also be part of your department leadership team working closely with the other team leaders to achieve the results desiredby the business.


The team play a critical role in the UK operating model and are responsible for servicing both new and existing customers within a structured parameter.


They work closely with the wider central and regional teams to deliver superb service to our broker partners in line with the agreed sales strategy.


Key Responsibilities

  • Achieve and strive to exceed all performance targets set for the team. Key measures include service, GWP, conversion, quality and productivity.
  • Develop and maintain close, effective relationships with key stakeholders including back office, regional underwriters and regional managers
  • Support the technical development and knowledge within your team
  • Look for ways to improve the effectiveness of the team, ensuring that a culture of first time resolution is prevalent
  • Lead and coach your team to ensure their broker and customer interactions are continually developed in line with the Hiscox sales coaching framework
  • Support and develop team members to ensure strong performers are stretched and appropriate action is taken against underperformance
  • Deliver a structured and tailored induction process for new joiners to the team
  • Strategic input into the running of the Underwriting teams through being a member of the Underwriting Leadership Team

Person Specification

  • Demonstrable drive, selfmotivation and determination to achieve results
  • Outstanding communication and interpersonal skills combined with a proven track record of relationship management and customer focus
  • Strong influencing, negotiation and leadership skills
  • Team player
  • Customer obsessed with a focus on continuous improvement
  • Consistently demonstrates behaviours conducive to achieving both personal and team objectives, in line with the core values of Hiscox
  • ACII qualification or progression towards qualification

Diversity and flexible working at Hiscox
At Hiscox we care about our people.

We hire the best people for the job and we're committed to diversity and creating a truly inclusive culture, which we believe drives success.

We also understand that working life doesn't always have to be 'nine to five'and we support flexible working wherever we can.

No promises, but please chat to our resourcing team about the flexibility we could offer for this role.

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