Room Attendant
3 weeks ago
Swan’s Nest Hotel, Stratford-upon-Avon managed by the Focus Hotels Management Group. We are seeking to recruit a Room Attendant (Weekends) to join our team.
Who are we
The Swan’s Nest Hotel is a 17th century building offering 72 rooms, located 5 minute walk from the historic heart of Stratford-upon-Avon.
Role Responsibilities
o Ensure that the guest bedroom is well presented and in accordance with hotel standards.
o Ensure guests belongings are looked after.
o Ensure that all items in room are of a high standard – clean, unmarked, no defects.
o Look after all equipment & facilities.
o Keep reception informed of the status of rooms in your section.
o Ensure rooms are made ready for guests quickly and correctly.
o To perform related duties and special projects as assigned.
o To ensure all rooms and public areas are cleaned to the company standards as per the SOP manual.
You must exhibit the following at all times:
o Genuine friendly manner
o Respect the guest presence when interacting with other colleagues
o Be attentive to customer needs
o Deal with or communicate guest requests i.e. second efforts to ensure 100% Guest Satisfaction.
o To actively promote a positive attitude throughout the hotel.
Please note that this job description is not exhaustive and may be subject to change or modification at any time.
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