Duty Manager

3 weeks ago


StratforduponAvon, United Kingdom ADAGIO Full time
Job Description

The duty manager welcomes all guests and takes care of them from arrival through  departure. They contribute to guest satisfaction by providing high quality services with a warm and friendly and Heartist approach
They ensure a smooth and secure environment to all the guests during their stay and supervise and support the Team.

Front Office Operation

  • Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and brand standards are met
  • Review, analyze and suggest improvement of work flow and standards at the Front Desk
  • Analyze rate variance report to ensure rooms revenue control, approve discounts and rebates
  • Communicate with Front Office Manager on all matters regarding guest services & Aparthotel operations
  • Supervise shift handover procedures
  • Coordinate and communicate with other Aparthotel departments as required regarding general administration and operations issues
  • Provide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficiently
  • Inspect front of house and back of house regularly for cleanliness and orderliness
  • Ensure that front line staff complies with marketing techniques and maximizes sales
  • Check billing instructions, monitor guest credit and act upon any discrepancies
  • Conduct Night Audit Process for Aparthotel

 

Team Management

  • Provide department orientation and training of the Aparthotel service standards, procedures and programs
  • Constantly monitor team members’ appearance, attitude and degree of professionalism
  • Motivate and provides a work environment which brings out the best in team members

 

Other Responsibilities

  • Maintain complete knowledge of all Aparthotel services
  • Be fully conversant with Aparthotel fire & life safety/emergency procedures
  • Attend all briefings, meetings and trainings as assigned by management
  • Report for duty on time wearing clean and complete uniform at all times
  • Maintain a high standard of personal appearance and hygiene at all times
  • Perform other reasonable duties assigned by the Management of the Aparthotel

Qualifications

Knowledge and Experience

  • Diploma in Tourism / Hospitality Management
  • Minimum 2 years of relevant experience in a similar capacity
  • Excellent reading, writing and oral proficiency in English language
  • Ability to speak other languages and basic understanding of local languages will be an advantage


Additional Information

Competencies

  • Strong leadership, interpersonal and training skills
  • Good communication and customer contact skills
  • Results and service oriented with an eye for details
  • Ability to multi-task, work well in stressful & high-pressure situations
  • A team player & builder
  • A motivator & self-starter
  • Well-presented and professionally groomed at all times

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