Client Services Business Analyst Apprentice

1 month ago

United Kingdom Government jobs, apprenticeship Full time
Client Services Business Analyst Apprentice (M&G Investments)

What you will do in your working day

The role of the Business Analyst involves identifying and analysing business problems and opportunities, and then designing solutions that can help organizations achieve their goals. Business analysts work closely with various departments, including management, IT (Information Technology), finance, and marketing, to understand their needs and gather requirements.

In Client Services we are looking to work closely with our Sales colleagues to understand how we can enhance client experience by making changes to both process and taking advantage of other technological solutions. Ultimately we are looking to make M&G work more efficiently, ensure that we are competing fairly and honestly through adhering to the rules set up by the regulator and most importantly helping us give a better service our customers.

Some examples of project we are working on include a new automated client report distribution system that will save manual effort, enhance client experience and reduce the risk associated manual effort. We are also in the process of rolling out a service catalogue across sales which will help provide clarity on the service we should be offering clients based on jurisdiction, client type and product.

The successful applicant will be exposed to the different projects and will work closely with other teams within Distribution and the wider business, to provide help further improve client service at M&G.

Key Responsibilities for this role:

The role forms part of the Client Enablement team within Global Client Service Delivery. The role of the Client Enablement team is to help understand emerging client needs and drive forward improvements in how we service clients across the asset management business. The team plays a key role in agreeing client requirements and helping ensure we provide a consistency of service across the business.

A Business Analyst Apprentice will support a wide range of initiatives across the team and will get involved in gathering data, producing pieces of analysis, inputting into business cases for new developments, support the adoption of new technology and work with the wider business to deliver change.
  • Work alongside other team members to understand current business issues, performing data gathering, as required, to provide additional insights and help identify solutions.
  • Document and record elements of current process by shadowing existing users, reading of appropriate documentation to effectively understand how the process that is going to be replaced works.
  • Help prepare for workshops, engaging the attendees and ensuring the set up (room etc.).
  • Attend and capture notes at key meetings.
  • Support the write up of requirements (what users require the new system to deliver).
  • Support and document solution design, inputting into relevant templates to allow approval by governance forums.
  • When required, help develop a test approach and test the new system and ensure that it works according to the specification.
  • Support the senior BA as directed to ensure successful delivery of team initiatives.
The training you will be getting

As a Client Services Business Analyst Apprentice with M&G, you will undertake the Level 4 Business Analyst Apprenticeship. The apprenticeship will be delivered through a blend of live online learning, pre-recorded lectures, and face to face inductions and masterclasses

This is a fixed term contract for 21 months upon which the business may decide to retain, subject to the Apprentice performance, headcount, and available funding. If recruited into a permanent role, the individual will follow the career progression applicable to the specific role/department.

What to expect at the end of your apprenticeship

Upon completion of the apprenticeship, there may be opportunities for career progression within our Global Client Services Delivery team or other relevant departments based on performance, business needs, and available opportunities. If recruited into a permanent role, the individual will follow the career progression applicable to the specific role/department.

Requirements and prospects

Desired skills and personal qualities

Attention to detail, Problem solving skills, Analytical skills, Competent with computers, Confident communicator

Qualifications

GCSE or equivalent 5 GCSE's including English and Maths (Grade (A*-C/9-4 or equivalent)) Essential
BTEC or equivalent Any (Grade (A*-C/9-4 or equivalent)) Essential
NVQ or SVQ Level 3 or equivalent Any (Grade Level 3) Essential #J-18808-Ljbffr

  • Business Analyst Apprentice

    2 days ago

    United Kingdom Morrison Water Services Full time

    Job Title Business Analyst Apprentice | Location Stepps, Glasgow Salary Listing: £18,000 Per Annum As a Business Analyst Apprentice, you are adaptable, confident, and enjoy working as part of a team. You have high levels of attention to detail and would thrive on working with data, learning about new tools, and using data to drive business...

  • ICT Service Desk Analyst

    15 hours ago

    United Kingdom WestSpring IT Ltd Full time

    Apprentice Technical Analyst at WestSpring IT We're WestSpring IT, a fast-growing Managed IT provider. We deliver IT support and services with a difference, enabling our clients to succeed whilst building long-lasting relationships – and having fun along the way. Our team are the beating heart of the business, and our vibrant modern offices provide an...

  • Business Analyst Apprentice

    1 month ago

    United Kingdom Government jobs, apprenticeship Full time

    What you will do in your working day Your job will be wide and varied, working with a small IT Consultancy to support our clients, this will include: Working with applications that CIKNOW support to ensure they meet the clients needs Working with development teams and stakeholders to gather requirements, provide feedback & contribute to the continuous...

  • Business Analyst

    2 days ago

    United Kingdom Morrison Water Services Full time

    Job Title Business Analyst Apprentice | Location Stepps, Glasgow As a Business Analyst Apprentice, you are adaptable, confident, and enjoy working as part of a team. You have high levels of attention to detail and would thrive on working with data, learning about new tools, and using data to drive business decisions. Your remit would be to challenge...

  • Senior Analyst Relations Manager

    2 weeks ago

    United Kingdom Starsight | Analyst Relations Full time

    Company Description. Starsight Communications is Europe's largest and most respected EMEA analyst relations (AR) consultancy. We provide growth and scale companies with strategic expertise and hands-on tactics to enhance their analyst relations. Founded by experienced AR practitioners, Starsight Communications is committed to delivering exceptional...

  • Senior Analyst Relations Manager

    2 weeks ago

    United Kingdom Starsight | Analyst Relations Full time

    Company Description.Starsight Communications is Europe's largest and most respected EMEA analyst relations (AR) consultancy. We provide growth and scale companies with strategic expertise and hands-on tactics to enhance their analyst relations. Founded by experienced AR practitioners, Starsight Communications is committed to delivering exceptional results...

  • Senior Analyst Relations Manager

    2 weeks ago

    United Kingdom Starsight | Analyst Relations Full time

    Company Description.Starsight Communications is Europe's largest and most respected EMEA analyst relations (AR) consultancy. We provide growth and scale companies with strategic expertise and hands-on tactics to enhance their analyst relations. Founded by experienced AR practitioners, Starsight Communications is committed to delivering exceptional results...

  • Senior Analyst Relations Manager

    2 weeks ago

    United Kingdom Starsight | Analyst Relations Full time

    Company Description. Starsight Communications is Europe's largest and most respected EMEA analyst relations (AR) consultancy. We provide growth and scale companies with strategic expertise and hands-on tactics to enhance their analyst relations. Founded by experienced AR practitioners, Starsight Communications is committed to delivering exceptional...

  • Senior Analyst Relations Manager

    2 weeks ago

    United Kingdom Starsight | Analyst Relations Full time

    Company Description. Starsight Communications is Europe's largest and most respected EMEA analyst relations (AR) consultancy. We provide growth and scale companies with strategic expertise and hands-on tactics to enhance their analyst relations. Founded by experienced AR practitioners, Starsight Communications is committed to delivering exceptional results...

  • Senior Analyst Relations Manager

    2 weeks ago

    United Kingdom Starsight | Analyst Relations Full time

    Company Description Starsight Communications is Europe's largest and most respected EMEA analyst relations (AR) consultancy. Founded by experienced AR practitioners, Starsight Communications is committed to delivering exceptional results for our clients and voted 3 times best EMEA IIAR AR agency of the year. We're a small and closely knit team, focussing...

  • Senior Analyst Relations Manager

    2 weeks ago

    United Kingdom Starsight | Analyst Relations Full time

    Company Description Starsight Communications is Europe's largest and most respected EMEA analyst relations (AR) consultancy. Founded by experienced AR practitioners, Starsight Communications is committed to delivering exceptional results for our clients and voted 3 times best EMEA IIAR AR agency of the year. We're a small and closely knit team, focussing...

  • Apprentice Technical Analyst

    15 hours ago

    United Kingdom WestSpring IT Ltd Full time

    Apprentice Technical Analyst at WestSpring IT We're WestSpring IT, a fast-growing Managed IT provider. We deliver IT support and services with a difference, enabling our clients to succeed whilst building long-lasting relationships – and having fun along the way. Our team are the beating heart of the business, and our vibrant modern offices provide...

  • Data Analyst Apprentice

    2 days ago

    United Kingdom QA Apprenticeships Full time

    Employer description: Southern Water provides our communities with the fresh water that they need to keep life flowing. But just as crucially, our Wastewater Treatment team treat and recycle 700 million litres of wastewater at our 368 treatment works every single day. Overview: We are now looking for eager candidates to join us as apprentices. The...

  • Business Analyst

    6 days ago

    United Kingdom CAE Technology Services Limited Full time

    Business Analyst - 6 Month Fixed Term Contract - Onsite 3 days a week in Hemel Hempstead, Hertfordshire. People need amazing technology and technology needs amazing people. CAE Technology Services supports customers to deliver better outcomes by transforming lives and experiences through technology. We deliver expertise and insight to customers from across...

  • Service/Business Analyst

    1 month ago

    United Kingdom Amber Labs Full time

    At Amber Labs, we are a cutting-edge UK and European technology consultancy that prioritises empowering autonomy, promoting experimentation, and facilitating rapid learning to provide exceptional value to our clients. Our company culture is centred around collaboration, where all colleagues, regardless of their role, work together to minimise risk and...

  • Quality Assurance Auditor Apprentice

    1 month ago

    United Kingdom Atlas Computer Systems Limited Full time

    Apprentice/Junior Quality Assurance Analyst As our Apprentice/Junior Quality Assurance Analyst, it will be your job to use the software we build over and over again in order to spot any bugs and mistakes that need to be fixed before the product reaches our customers. Testing is a vital part of our production process. As well as finding and documenting...

  • Client Service

    6 days ago

    United Kingdom JPMorgan Chase & Co. Full time

    Are you a self-starter who has a keen interest in technology? We are looking for an experienced trainer with financial industry knowledge.  As a Client Service Analyst in the Payment Solution Center team, you will be supporting and training multiple stakeholder groups within the Europe, Middle East & African Global Investment and Corporate Banking.  Job...

  • Analyst / Business Analyst

    5 days ago

    United Kingdom Stott and May Full time

    Salesforce Business Analyst An experienced Salesforce BA, is required by a leading organisation in Oxfordshire to join their dynamic team who are transforming businesses through technology. As a Salesforce Business Analyst, you will play a crucial role in bridging the gap between our clients' business objectives and the capabilities of the Salesforce...

  • Apprentice Client Accountant

    12 hours ago

    United Kingdom Government jobs, apprenticeship Full time

    What you will do in your working day What You Will Mainly Be Responsible For: In this role, you will be involved in a variety of duties to help support the finance function of our clients. The work means you will gain a much broader deeper understanding of how to support modern businesses. As you progress through your studies, the aim would be to work...

  • Business Analyst

    1 week ago

    United Kingdom Workingmums Full time

    D365 CE Functional Business Analyst - OUTSIDE IR35 - 3 days onsite 2 days remoteA client of mine (end user is currently) on the hunt for a D365 CE Business analyst who specialises in field service to join them on a short term basis. ~ 3 days onsite 2 days remote ~ Must have experience with Field Service Module