Client Service

2 weeks ago


United Kingdom JPMorgan Chase & Co. Full time

Are you a self-starter who has a keen interest in technology? We are looking for an experienced trainer with financial industry knowledge. 

As a Client Service Analyst in the Payment Solution Center team, you will be supporting and training multiple stakeholder groups within the Europe, Middle East & African Global Investment and Corporate Banking. 

Job responsibilities

  • Delivers including in-person and virtual instructor-led training
  • Engages directly with users on a daily basis by providing onsite support
  • Understands the different roles of end users, including bankers, business managers and administrative staff
  • Assists with the creating and maintaining training materials, user guides and Confluence pages
  • Enhances technical instructional delivery and presentation skills continuously 
  • Works with Subject Matter Experts to ensure quality, accuracy and consistency of training content
  • Collects end-user feedback for the broader technology team to incorporate into future design/enhancements
  • Manage multiple projects at the same time with different timelines 

Required qualifications, capabilities, and skills

  • FRENCH language is required at advance/mother tongue level.
  • The ability to communicate clearly and confidently to all levels of seniority in a high-pressure environment
  • Training and/or Business Analysis experience
  • Ability to quickly learn and gain proficiency in the various in house developed desktop, web and mobile applications
  • Proficiency in developing and delivering various training materials and modalities, including in-person, virtual and digital training
  • The ability to adapt to fast changing situations and problem solve with excellent interpersonal skills
  • The ability to rapidly learn new technologies/tools and context of usage; and an interest in technology and the latest apps
  • Market comprehensive training plan for learners with key stakeholders in EMEA; serve as a champion for our work within the business
  • Use digital learning to provide high-touch communication and enhance in-person offerings in an evolving learning environment
  • Strong project management skills; robust organization, attention to detail and time management skills in a multicultural and international environment

Preferred qualifications, capabilities, and skills

  • Financial Services experience ideal, but first class customer training also considered
  • Knowledge of learning solutions & application would be beneficial

     
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