Client Service
2 weeks ago
Are you a self-starter who has a keen interest in technology? We are looking for an experienced trainer with financial industry knowledge.
As a Client Service Analyst in the Payment Solution Center team, you will be supporting and training multiple stakeholder groups within the Europe, Middle East & African Global Investment and Corporate Banking.
Job responsibilities
- Delivers including in-person and virtual instructor-led training
- Engages directly with users on a daily basis by providing onsite support
- Understands the different roles of end users, including bankers, business managers and administrative staff
- Assists with the creating and maintaining training materials, user guides and Confluence pages
- Enhances technical instructional delivery and presentation skills continuously
- Works with Subject Matter Experts to ensure quality, accuracy and consistency of training content
- Collects end-user feedback for the broader technology team to incorporate into future design/enhancements
- Manage multiple projects at the same time with different timelines
Required qualifications, capabilities, and skills
- FRENCH language is required at advance/mother tongue level.
- The ability to communicate clearly and confidently to all levels of seniority in a high-pressure environment
- Training and/or Business Analysis experience
- Ability to quickly learn and gain proficiency in the various in house developed desktop, web and mobile applications
- Proficiency in developing and delivering various training materials and modalities, including in-person, virtual and digital training
- The ability to adapt to fast changing situations and problem solve with excellent interpersonal skills
- The ability to rapidly learn new technologies/tools and context of usage; and an interest in technology and the latest apps
- Market comprehensive training plan for learners with key stakeholders in EMEA; serve as a champion for our work within the business
- Use digital learning to provide high-touch communication and enhance in-person offerings in an evolving learning environment
- Strong project management skills; robust organization, attention to detail and time management skills in a multicultural and international environment
Preferred qualifications, capabilities, and skills
- Financial Services experience ideal, but first class customer training also considered
- Knowledge of learning solutions & application would be beneficial
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