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Regional Office Support Analyst

4 months ago

Hammersmith Greater London, United Kingdom La Fosse Full time €35,000

Joining a firm within the entertainment and sports industry, you will be landing in an ever-changing environment, working for a company that pride themselves on being at the forefront of technology. Reporting to the head of service desk, you will be providing 1st and 2nd line support to all EU and APAC regions. The following information aims to provide potential candidates with a better understanding of the requirements for this role. Location: Hammersmith (Hybrid) Salary: up to £35,000 + benefits Your role as support analyst

  • Function as the primary point of contact and coordinate activities with the engineering teams to provide support.
  • Support Windows 10 and MacOS operating systems
  • Support iOS, Android devices.
  • Deploy software packages via SCCM or JAMF to all devices in conjunction with desktop admin team.
Ideally as support analyst
  • 1st and 2nd Line IT support experience, ideally helping users both face to face and remotely.
  • Experience with ITIL or Microsoft Operations Framework (MOF) processes..
  • Has a working knowledge of Microsoft Active Directory, Microsoft Exchange Server 2016, Office 365 for creating and editing user accounts.
  • Exceptional verbal and written communications skills
  • Ability to work effectively both independently and in team environments.
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