Network Operations Team Lead

2 weeks ago

United Kingdom Wifinity Ltd Full time

While living in barracks, often in remote locations, ordering a landline and booking in an engineer just wasn’t an option.
And that problem isn’t exclusive to the military, either. Students living in University accommodation, families visiting holiday resorts, or living in shared accommodation and retirement communities.
We offer the same benefits as traditional broadband, such as super-fast speeds, WiFi, and secure and private networks, but none of the downsides. We even offer Pay As You Go and flexible contracts, so customers only pay for what they need without hefty penalties or long contract terms.
The Network Operations Team Lead is part of our Network Services team, playing a key part in establishing and maintaining our customer network. Wifinity have secured a 10-year contract to rollout and deliver high speed to connectivity to the largest supplier of later living accommodation in the UK. The Network Operations team lead will be the single point of contact for the programme team delivering this project and responsible for the successful transition of sites into live operations.
The Network Operations Team Lead will provide outstanding service focussed on proactively establishing and maintaining our network for our valued customer base.
Wifinity have invested heavily in automation and cloud network management platforms to enable this programme. You will be responsible for leveraging these tools to assure the quality and performance of services going live.
Act as the Network Services main point of contact for the programme team
Produce regular reporting on activity and performance of services and process you are responsible for
People management responsibility for the Network Assurance Engineers, including but not limited to HR issues, 121s, performance management and development of the team
Work with Delivery teams for transition of sites and services to live operations ensuring thorough verification, testing, commissioning, documentation and training have been carried out
Configure and commission wired and wireless networking equipment in line with configuration templates
Assure that commissioning standards have been met, and be responsible for identifying and resolving any issues
Integrate multi-vendor network devices with the monitoring systems, and provide quality assurance on monitoring status of any new sites or services on the network
Interpret, prioritise and work collaboratively with internal stakeholders to plan, test and deliver firmware and patch management, including ownership and accountability of the firmware and patch management systems
Support active kit and deploy new kit with accurate configuration management, including recording and documentation
You will deliver all set targets to contribute to a successful business function in line with the strategic objectives
You value knowledge and are able to contribute to an evolving network operations function. Desire to learn new technologies, develop advanced networking skills and share them across the team
Proven experience in a network operations centre in the ISP/Telecoms industry
Proven experience on incident, problem and change management processes and prioritisation
Excellent knowledge of monitoring systems, network management platforms and have an excellent understanding of monitoring best practices
Have an excellent knowledge of networking, including physical, switching, routing (OSPF, BGP), transport layers and firewalls
Knowledge of Linux (Ubuntu or Centos) systems administrations skills
Knowledge of Programming and scripting ability, preferably Python and PHP
In-depth knowledge of Linux (Ubuntu or Centos) systems administrations skills
Knowledge of Network Infrastructure Design
Deep technical capability in networking down to protocol level, including physical, switching, routing (OSPF, BGP), transport layers and firewalls
Firewall support & configuration (includes Fortinet, Cisco)
CCNA or equivalent experience
CCNP or other networking certifications
We offer a competitive salary and benefits package which includes an ‘Annual Leave Buy & Sell Scheme’, in addition to a remote first working environment, allowing our employees more flexibility when it comes to the importance of a healthy work / life balance.

  • Network Operations Team Lead

    2 weeks ago

    United Kingdom Wifinity Group Full time

    While living in barracks, often in remote locations, ordering a landline and booking in an engineer just wasn’t an option. And that problem isn’t exclusive to the military, either. Students living in University accommodation, families visiting holiday resorts, or living in shared accommodation and retirement communities. We offer the same benefits as...

  • Network Operations Team Lead

    2 weeks ago

    United Kingdom Wifinity Group Full time

    About us: Wifinity was founded in 2007 to solve a problem—our armed forces were struggling with reliable connectivity. While living in barracks, often in remote locations, ordering a landline and booking in an engineer just wasn’t an option. And that problem isn’t exclusive to the military, either. Students living in University accommodation,...

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