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Service Desk Expert

1 month ago

United Kingdom Fujitsu Global Full time

ISAM Engineer

Service Operations

Location Chippenham

We are seeking a motivated and skilled ISAM Engineer (Technical Engineer) to join our IT Service Desk team. As a key member of the team, you will be responsible for providing exceptional technical support to our users, resolving application-related issues, and ensuring seamless IT service delivery. This role requires a strong problem-solving mindset, excellent communication skills, and a passion for customer satisfaction. They will be responsible for incoming issues and service requests, categorizing and managing their workload. This role is Monday-Friday, with core hours of 9:00-17:30.

Core Skills

  • Process orientated.
  • Excellent communicator both verbally and written.
  • Comfortable with working towards SLAs and KPIs.
  • Establishes working relationships with customers to deliver and enhance the service.
  • Takes ownership in obtaining the information, evidence, and data required to diagnose and resolve more complex problems (both new and known).
  • Escalates or gains support where appropriate.
  • Understands the requirements of the customer’s business, and the scope of the contract and knows how issues impact the delivery of service.
  • Maintains awareness of technical and service developments, taking the initiative to extend own knowledge to learn about products, technologies, and techniques to deliver an enhanced service.
  • Strong attention to detail.

Recruitment process

The recruitment process consists of one interview.

We are a Disability Confident Employer and will offer an interview to disabled applicants who meet the minimum/essential criteria for the role. Email EMEIArecruitment@fujitsu.com if you would like to apply through the Disability Confident Interview Scheme.

Achieve together

We are recognised as a responsible and inclusive employer: Not only are we a certified Disability Confident Leader, a Times Top 50 employer for Gender Equality, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBTI+ and a Stonewall Top 100 Employer.

We are people centric: Our work environments enable you to Be Completely You. Our active people-led Inclusive Community networks are representative of all aspects of diversity and are instrumental in enabling and supporting our innovative approach to inclusion.

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