3rd Line IT Service Desk Engineer

2 weeks ago

United Kingdom Tailor Made Technologies Full time
Job Description

Overview of the role

We are recruiting an experienced 3rd Line IT Engineer to join our busy Service Desk. We currently have a team of four knowledgeable engineers who all support each other to get the best resolution for our customers. We are looking for someone who wants to come join an outgoing service desk and help support the more junior engineers. We fully support our colleagues with training and progression plans and opportunities, ensuring you have the tools you need to progress your career. There is an on-call expectation with this role of once a month.

Benefits of working for Tailor Made Technologies:

A competitive salary

Training opportunities set out with a clear training structure

Progressive working environment with access to voice your opinions to decision makers

25 days holiday plus bank holidays

Your birthday off

Flexi health plan cover and access to a range of Health Benefits

IT purchasing scheme

Company pension

An active Social Committee who plan monthly competitions and events

A brilliant breakout room with free breakfast and a pool table

Join a Trusted Partner for Transformative Managed Technology​

Experts in Managed IT, Cyber Security and Communications solutions, Tailor Made Technologies (TMT) is on a mission to help small and medium-sized enterprises leverage business technology to achieve their goals.​

Partnership-focused with a deep and deliberate understanding of customers’ strategic goals, our in-house teams tailor our services to suit every client’s unique requirements and drive business growth.​

Through comprehensive offerings, broad technical knowledge and excellent customer service, we ensure your business-critical IT and Communications systems work seamlessly in the background, unleashing you to fulfil your targets.

Duties and responsibilities of our 3rd Line IT Service Desk Engineer:

  • Advanced Technical Support : Provide expert-level technical support to address complex issues escalated from lower tiers (1st and 2nd line support). This may involve troubleshooting hardware, software, and network-related problems.
  • Incident Management : Take ownership of escalated incidents, ensuring they are resolved efficiently and effectively within agreed-upon service level agreements.
  • Problem Management : Identify underlying root causes of recurring incidents and implement long-term solutions to prevent their recurrence. Conduct thorough root cause analysis and document findings for future reference.
  • Change Management : Assess and implement changes to IT systems and infrastructure, ensuring minimal disruption to operations.
  • Technical Documentation : Create and maintain comprehensive documentation.
  • Customer Support : Interface with external vendors and third-party service providers to resolve technical issues and procure necessary hardware or software.
  • Training and Mentoring : Provide guidance and support to junior engineers and support staff.
  • On Call: There is an expectation to be on call once a month.

Your previous experience:

  • Microsoft Windows desktop and server configuration and support experience
  • Microsoft Exchange On Prem and Online configuration and support experience
  • Terminal server environment configuration and support experience (Citrix, AVD, RDS)
  • Active Directory configuration and administration
  • Strong knowledge and understanding of Group Policy
  • Strong general networking skills (CLI, Subnetting, NAT)
  • Good understanding of DNS
  • Router configuration and support experience (Cisco, HP, Draytek)
  • Firewall configuration and support experience (Watchguard, SonicWALL)
  • HP ProLiant & Dell PowerEdge Server Hardware support experience
  • VMware & Hyper V support experience (VCP an advantage)
  • Storage technologies (NAS, NetApps, Synology)
  • Strong understanding of Office 365
  • Strong understanding of Microsoft Azure
  • Strong understanding of Microsoft Intune
  • Strong understanding of SSL Certificates7

Essential Skills:

  • Excellent communication skills
  • Organisational skills
  • Results driven with a proven track record
  • Team player
  • Self-motivated and proactive
  • Ability to be resilient and to work under pressure

  • 2nd/3rd Line Support

    2 weeks ago

    United Kingdom Just IT Full time

    Are you looking for an exciting new role?About the CompanyA leading technology and IT company are looking for a Service Desk Engineer to provide support on a fully remote basis. This role provides an excellent opportunity to work in a fast paced environment and learn new skills. They are looking for someone who hasa passion for helping others by delivering...

  • 3rd Line Engineer

    4 weeks ago

    United Kingdom Henderson Scott Full time

    3rd Line Support Engineer - County Durham - £30-38K The Role: 3rd Line Support Engineer for MSP Join a continually to expanding UK based MSP with the ambition to be the very best in the UK. We are currently seeking a skilled 3rd Line Support Engineer with a solid experience in all aspects of tech support. The support engineer will be responsible for...

  • 3rd Line ICT Support Engineer

    2 weeks ago

    United Kingdom Tailor Made Technologies Full time

    We are recruiting an experienced 3rd Line IT Engineer to join our busy Service Desk. We are looking for someone who wants to come join an outgoing service desk and help support the more junior engineers. We fully support our colleagues with training and progression plans and opportunities, ensuring you have the tools you need to progress your career. A...

  • 2nd/3rd Line Support Engineer

    4 weeks ago

    United Kingdom Rethink Full time

    2nd/3rd Line Support Engineer Chessington, Surrey- 4/5 days per week on-site Contract - up to £300pd INSIDE IR35 I am currently recruiting on behalf of a leading Pharmaceutical and Supply Chain organization for a Desktop Support Agent to join them on a contractual basis We need a Service Desk Agent to start over the next couple of weeks. This is a...

  • 2nd/3rd Line Support Engineer

    4 weeks ago

    United Kingdom Rethink Full time

    2nd/3rd Line Support Engineer Chessington, Surrey- 4/5 days per week on-site Contract - up to £300pd INSIDE IR35 I am currently recruiting on behalf of a leading Pharmaceutical and Supply Chain organization for a Desktop Support Agent to join them on a contractual basis We need a Service Desk Agent to start over the next couple of weeks. This is a...

  • Third Line Engineer/3rd Line Support Engineer

    4 weeks ago

    United Kingdom Henderson Scott Full time

    3rd Line Support Engineer - County Durham - £30-38K The Role: 3rd Line Support Engineer for MSP We are currently seeking a skilled 3rd Line Support Engineer with a solid experience in all aspects of tech support. Provide 3rd line support to end-users. Undertake audits and provide recommendations on customers' IT environment Proven experience as a 3rd Line...

  • 2nd Line Engineer

    1 week ago

    United Kingdom DK Recruitment Full time

    DK Recruitment are seeking 2nd Line Support Engineer to join our client who are a leading managed service provider based in Brighton looking to expand their 2nd line service desk team. They heavily promote organic growth and this role has progression into the 3rd Line team. We are looking for a minimum of 3 years IT support experience working on a service...

  • 2nd/3rd Line Support Engineer

    4 weeks ago

    United Kingdom Rethink Full time

    2nd/3rd Line Support Engineer Chessington, Surrey- 4/5 days per week on-site Contract - up to £300pd INSIDE IR35 I am currently recruiting on behalf of a leading Pharmaceutical and Supply Chain organization for a Desktop Support Agent to join them on a contractual basis We need a Service Desk Agent to start over the next couple of weeks. This is a...

  • 2nd/3rd Line Support Engineer

    4 weeks ago

    United Kingdom Rethink Full time

    2nd/3rd Line Support Engineer Chessington, Surrey- 4/5 days per week on-site Contract - up to £300pd INSIDE IR35 I am currently recruiting on behalf of a leading Pharmaceutical and Supply Chain organization for a Desktop Support Agent to join them on a contractual basis We need a Service Desk Agent to start over the next couple of weeks. This is a...

  • Infrastructure Support Engineer

    3 months ago

    United Kingdom Global Technology Solutions Ltd. Full time

    Infrastructure Support Engineer III – Red Hat Linux enterprise support Contract length: Day rate: £340 inside ir35 through umbrella We are looking for customer-focused and enthusiastic 3rd line infrastructure support engineer with a genuine interest in solving peoples IT issues to backfill our Business As Usual services while some of our key staff...

  • Infrastructure Support Engineer

    3 months ago

    United Kingdom Global Technology Solutions Ltd. Full time

    Infrastructure Support Engineer III – Red Hat Linux enterprise support Contract length: Day rate: £340 inside ir35 through umbrella We are looking for customer-focused and enthusiastic 3rd line infrastructure support engineer with a genuine interest in solving peoples IT issues to backfill our Business As Usual services while some of our key staff...

  • 3rd Line Engineer

    1 month ago

    United Kingdom NRG. Full time

    The primary responsibility of this role is to provide technical support to a wide array of external clients as well as scoping and running project based work. As a 3rd Line Engineer, you will provide telephone, email and remote support for external and internal customers across a wide variety of technologies and environments. Supporting calls and...

  • 3rd Line Engineer

    1 month ago

    United Kingdom NRG. Full time

    The primary responsibility of this role is to provide technical support to a wide array of external clients as well as scoping and running project based work. As a 3rd Line Engineer, you will provide telephone, email and remote support for external and internal customers across a wide variety of technologies and environments. Supporting calls and...

  • 3rd Line Support

    2 weeks ago

    United Kingdom The Growth Consultants Full time

    Our client is an IT Managed Service Provider, specialising in Cloud Technologies, IT Infrastructure and Cyber Security. About the 3rd Line Support role. As 3rd Line Support you would have the following responsibilities. Troubleshooting and resolving incidents passed from 1st & 2nd line Working with internal, external stakeholders and 3rd parties to provide...

  • 3rd Line Support

    2 weeks ago

    United Kingdom The Growth Consultants Full time

    Our client is an IT Managed Service Provider, specialising in Cloud Technologies, IT Infrastructure and Cyber Security.About the 3rd Line Support role.As 3rd Line Support you would have the following responsibilities.Troubleshooting and resolving incidents passed from 1st & 2nd lineWorking with internal, external stakeholders and 3rd parties to provide solid...

  • 3rd Line Support

    2 weeks ago

    United Kingdom The Growth Consultants Full time

    Our client is an IT Managed Service Provider, specialising in Cloud Technologies, IT Infrastructure and Cyber Security. About the 3rd Line Support role. As 3rd Line Support you would have the following responsibilities. Troubleshooting and resolving incidents passed from 1st & 2nd line Working with internal, external stakeholders and 3rd parties to...

  • 3rd Line Support

    2 weeks ago

    United Kingdom The Growth Consultants Full time

    Our client is an IT Managed Service Provider, specialising in Cloud Technologies, IT Infrastructure and Cyber Security. About the 3rd Line Support role. As 3rd Line Support you would have the following responsibilities. Troubleshooting and resolving incidents passed from 1st & 2nd line Working with internal, external stakeholders and 3rd parties to...

  • 3rd Line Support

    2 weeks ago

    United Kingdom The Growth Consultants Full time

    Our client is an IT Managed Service Provider, specialising in Cloud Technologies, IT Infrastructure and Cyber Security.About the 3rd Line Support role.As 3rd Line Support you would have the following responsibilities.Troubleshooting and resolving incidents passed from 1st & 2nd lineWorking with internal, external stakeholders and 3rd parties to provide solid...

  • 3rd Line Technical Support

    2 weeks ago

    United Kingdom The Growth Consultants Full time

    Our client is an IT Managed Service Provider, specialising in Cloud Technologies, IT Infrastructure and Cyber Security. About the 3rd Line Support role. As 3rd Line Support you would have the following responsibilities. Installation and configuration of IT hardware and software User account support Experience working with Windows Server &...

  • 3rd Line Technical Support

    2 weeks ago

    United Kingdom The Growth Consultants Full time

    Our client is an IT Managed Service Provider, specialising in Cloud Technologies, IT Infrastructure and Cyber Security. About the 3rd Line Support role. As 3rd Line Support you would have the following responsibilities. Installation and configuration of IT hardware and software User account support Experience working with Windows Server &...