Customer Relationship Management Specialist

3 weeks ago

Derby Derbyshire, United Kingdom Premier Group Recruitment Full time

CRM Specialist – Derby

As a CRM Specialist you will play the crucial role in identifying areas for maintaining and generating customer relationships, ensuring high customer satisfaction with a focus on ecommerce channels. You will re-engage with previous customers, sustain current relationships, as well as build new relationships through email marketing campaigns.

You will plan and collaboratively work with the design team to build email marketing campaigns and customer accounts, as well as implement strategies to generate and enhance retention, satisfaction and loyalty amongst customers.

The CRM specialist will monitor ecommerce transactions and maintain thorough records of customers interactions and activities, constructing regular reports using data and insights to support your findings.

A successful CRM specialist would have the opportunity to progress their career with potential of becoming an SME with ownership of the area.

Why them?

  • This role is permanent
  • Onsite 5 days a week
  • You can look forward to a starting salary of up to £40,000
  • 25 days holidays + bank holidays

About them

The company was established in 2003 and has since grown massively over the years to deliver on highest performance, safety and quality standards across all their products. They’re constantly testing and enhancing their range with the help of their dedicated Derby based R&D team.

What you will ideally have experience of?

  • Experience of building, planning and running email marketing campaigns
  • Experience in retention or account ecommerce management
  • Understanding of Market segmentation and strategies
  • Excellent communication and relationship building skills (verbal & written)
  • Experience using Bloomreach (not essential)
  • Relevant degree or equivalent experience in a related field (e.g., business, marketing, customer service, or ecommerce)
  • Strong problem-solving skills, with an analytical eye for detail

What’s next?

If this sounds like it could be worth a conversation, then apply today and we’ll aim to be in touch shortly.

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