Customer Service Assistant
2 weeks ago
Do you love helping customers? Being a Customer Service Assistant in the Ware branch for the Saffron Building Society will allow you to be yourself. The people are the beating heart of the Saffron Building Society, and it takes each one to provide the service they are rightly proud of.
This is a full-time role working Monday - Friday, as well as 2/4 Saturday's which is paid in overtime. Another requirement of the role would be occasional travel to Bishops Stortford branch when needed.
Ensure there is always a high level of customer service by providing an efficient and accurate counter service to all members.
* Carry out counter transactions for all account types, in accordance with the Society’s Policy & Procedures and regulatory standards.
* Supporting all members over the phone/live chat with any queries relating to their online account or other business needs
You will have excellent customer service ability.
* Be able to work on-site 5 days a week with alternate Saturday mornings (paid at time and a half)
* Recognition Scheme
* Discounts through Saffron rewards
* Annual bonus scheme
* Physical, mental, and financial wellbeing support
* Pension, Life Assurance & Income Protection
* Holiday exchange
* Staff Mortgage Benefit
* Cycle to work scheme.
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