Customer Assistance Manager
1 month ago
Monday – Friday (8am-4:30pm or 8:30am- 5pm or 9:30am- 6pm) Overtime one in three Saturday’s rota (9am -1pm)
My client is looking for a dedicated Inbound Customer Service Advisor to join the team.
This role is ideal for someone with a passion for customer service and a desire to make a positive impact on customer experiences.
As a Customer Service Advisor, you will be the first point of contact for theircustomers, providing support and delivering exceptional service.
Respond to customer inquiries via phone, email, and live chat
Sell policies for a variety of client companies
Maximise inbound sales opportunities
Able to navigate around basic computer applications.
Update and use inhouse data base
Customer support experience
Strong phone contact handling skills and active listening.
Familiarity with CRM systems and practices.
Opportunities for professional development and training.
~ Pension scheme plus benefit plan
~ Bupa health Insurance
~ Birthday day off
~24 days off per year, plus Bank Holidays
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