Customer Service Representative

2 weeks ago

Weybridge Surrey, United Kingdom Prax Full time

Role: Customer Service Executive (Fuel Cards)

Reports to: Head of Fuel Cards

Location: Weybridge

Who We Are

Harvest Energy is part of the Prax Group, a British multinational, independent exploration and production, refining, storage, distribution and sales conglomerate dealing in crude oil, petroleum products and bio-fuels, headquartered in London, with a complete integration across the oil value chain, from upstream to downstream.

At the heart of the brand lies a culture of integrity where the customer always comes first. With this in mind, the Harvest Energy Fuel Card was introduced to benefit our commercial customers.

The Harvest Energy Fuel Card allows our customers to save money by purchasing fuel at wholesale prices. The Harvest Energy Fuel Card is accepted at both the UK Fuels and Key Fuels Networks which comprises of over 2000 sites nationwide. This extensive coverage includes sites situated on major motorways, highways and access routes.

About the Team

You’ll be part of a high performing sales team who will help you get to grips with your role and will be keen to show you the ropes and share their knowledge. Teamwork is one of our core values and we’re proud of the fantastic culture we have built that encourages success, a friendly atmosphere with everyone working towards the same goals. We feel sure you will love being part of this welcoming team. PRAX is an enjoyable place to work where your hard work will be recognized and rewarded.

Job Purpose:

Working closely with the Head of Fuel Cards and Sales Team, with the purpose of managing the process of the Fuel Cards, building business relationships with existing customers, handling customer services queries, as well as reconciling data and contributing to general administration.

Key Responsibilities and Accountabilities:

Customer Service & Administration

  • Main point of Customer Service contact and lead for the back-office Fuel Cards processing function, such as ordering/cancelling of cards as necessary.
  • Dealing with fuel card queries from customers, escalating issues to the network, Credit Control or Sales Team for assistance or further investigation.
  • Check new account applications from the Sales Team and progressing to Credit Control for processing. Providing ongoing information on the applications to the Sales Team, to feed back to the customer.
  • Maintaining the Card Services & Fuel Cards Sales Email Inboxes.
  • Ensuring data input into CRM, FuelSoft and online platforms is maintained and accurate.
  • Maintain records to reflect accurate records of communications with customers.
  • Liaising with customers enquiries, via email and telephone.
  • Provide ad hoc support with financial reporting production.

Personal skills/attributes required:

  • Self-motivated and proactive.
  • Able to work on your own without constant supervision.
  • Effective verbal and written communication and influencing skills.
  • Excellent Knowledge of Computer Systems and Microsoft Office programmes including Excel and Work
  • Attention to detail.

Package offered:

Here are just some of the things you can expect when working as part of our team here:

  • Permanent position, office based in Weybridge.
  • 25 days of annual leave
  • Pension
  • Private Medical
  • Gym membership contribution
  • A health cash plan

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