Customer Care Coordinator
1 month ago
Addressing customer queries via phone calls, emails and chats is the core task but there also hands on tasks make the role more varied than your regular contact centre. Your responsibility Answering customer queries that come in via chat, email and phone calls.
Packing and sending out kits and samples.
Dealing with claims and returns.
Booking in post and parcels for collection.
Ad hoc projects and testing of new systems and processes.
Customer Service experience including working with calls, chats and emails.
Understanding of customer service and dealing with customers.
Fluency in English.
Proficiency in computer skills. Experienced with Outlook, word and excel. Good typing skills.
You will be part of a small busy team who help and support each other through the busy days and take pride in turning any challenges we have into a win.
Dealing with customer contacts in the form of phone calls, emails and chats is the core task but there are other things that make the role a lot more fun than a big impersonal call centre. We are a different kind of Customer Care where our customers are regulars who we speak to and see enough to build great relationships with. A part time role working Monday to Thursday 9:00 am to 4:30pm, it would be preferable to have someone with flexibility to occasionally work extra hours for holiday cover and busy peak periods.
If this sounds like the team you want to work with and you think you have the skills to help us make sure we keep offering great customer care, get in touch, we would love to hear from you.
Oriflame is a leading company in direct sales of cosmetics and wellness. We offer a wide range of high quality beauty products, as well as a unique opportunity to join us as a Brand Partner and start your own business.
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