Customer Training Support Advisor

4 weeks ago


Coventry, United Kingdom The Job People Full time

The Job People are looking for Customer Service Advisors to join a well established Manufacturing company in Coventry.
Candidates are to have previous customer service experience, be willing and able to learn the inhouse computer systems / processes and company products through on the job training.
The role is permanent and we are looking for confident, enthusiastic individuals to join the bubbly / friendly team.
Role purpose of a Customer Service Advisor in Coventry
To be the customer's first point of contact, working with internal departments and suppliers to provide knowledgeable support and fast, in full resolutions to ensure the best experience for the customer possible and helping to ensure commercial success.
Responsibilities of a Customer Service Advisor
To ensure all customer enquiries via any method, are answered in full within a KPI timeframe, with the aim of first contact resolution.
To process orders onto our system and send order confirmations within KPI timeframe with a 'right first time' approach'
Record, update and resolve customer complaints with KPI timeframes, ensuring effective management of customer's expectations throughout the process (including managing claims and credits and working with internal and external stakeholders)
Build and maintain customer relationships in a professional and courteous manner.
To identify and participate in continuous improvement projects, leading to greater efficiency and a better customer experience.
To ensure complete data protection compliance
To act as a role model for Brett Martin values, customer first principles and behaviours
Any other ad-hoc duties as required including but not limited to, reception duties.
Knowledge / Skills Required for the role of Customer Service Advisor
Logical, efficient and effective problem solver
Excellent time management skills
Previous customer service experience in high pressure setting
Ability and willingness to learn
Excellent verbal and written communication - Both formally and informally
Helpful, dedicated, empathetic and diligent.
Totally customer focused
Can build effective relationships with customers and colleagues
Previous experience or knowledge of industrial, construction or manufacturing industries
Awareness of Lean six sigma principles
Export experience
Benefits of working as a Customer Service Advisor within the Call Centre and Customer Service Industry in Coventry - CV2
~ Permanent role
~ Monday to Friday 09.00 - 17.00
~ Starting salary £22,790
~ Salary reviews and increases as you learn
~ Pension
~ Staff perks and well being days
~ Death in service benefit
~23 days holiday, plus bank holidays - increases with service
~ You can buy an additional 2 days A/L each year
~ Opportunities to train and progress
~ Christmas shutdown
~ Great work life balance
~ Fun, friendly and approachable team to work within.

If you are interested in the role of a Customer Service Advisor, we would love to hear from you. Interviews are taking place immediatley.
#J-18808-Ljbffr



  • Coventry, United Kingdom Reed Business Support Full time

    **Position**: Customer Service Advisors **Salary**: £10.34 P/H **Contract**: Permanent Contracts **Location**: Coventry.CV3. Office based. **Working Shifts**: 9.00am - 6.00pm **Reed Specialist Recruitment** are delighted to be supporting a local Coventry company that are regularly looking out for call centre **Customer Service Advisors**. Our client...


  • Coventry, United Kingdom Reed Business Support Full time

    Reed are working in partnership with a global, well-established payment solutions company. We are recruiting for Customer Service Advisors to join them at their site at Binley Business Park in Coventry. This exciting opportunity is ideal for anyone who is looking to start their career in Customer Service and is looking for a full time, permanent...


  • Coventry, United Kingdom Reed Business Support Full time

    _Reed are working in partnership with_ a _global, well-established payment solutions company and are recruiting for Customer Service Advisors to join them at their site at Binley Business Park in Coventry._ - You will be specifically dealing with Disputes & Chargebacks, _researching and resolving customer disputes and chargebacks through their credit cards....


  • Coventry, United Kingdom Obsidian Logistics Support Ltd Full time

    Our client are looking for an experienced Telephone Customer Service Advisor. working either 8am to 5pm Monday to Friday. You will be experienced on incoming and outgoing calls, dealing with the public and internal colleagues within a busy team. The experience preference is telephone customer service not Retail or Food customer service backgrounds. You...


  • Coventry, United Kingdom Obsidian Logistics Support Ltd Full time

    Our client are looking for an experienced Telephone Customer Service Advisor. Working 8am to 5pm Monday to Friday. Flexibility to work weekends, with notice, is desirable. You will be experienced on incoming and outgoing calls, dealing with the public and internal colleagues within a busy team. The experience preference is telephone customer service not...


  • Coventry, United Kingdom Obsidian Logistics Support Ltd Full time

    Our client are looking for an experienced Telephone Customer Service Advisor. Working 8am to 5pm Tuesday to Saturday. You will be experienced on incoming and outgoing calls, dealing with the public and internal colleagues within a busy team. The experience preference is telephone customer service not Retail or Food customer service backgrounds. You will...


  • Coventry, United Kingdom Obsidian Logistics Support Ltd Full time

    Our client are looking for an experienced Telephone Customer Service Advisor. working either 8am to 5pm Monday to Friday. Flexibility to work weekends, with notice, at time and a half pay rate. You will be experienced on incoming and outgoing calls, dealing with the public and internal colleagues within a busy team. The experience preference is telephone...


  • Coventry, United Kingdom Microlise Full time

    Support Services - Coventry, United Kingdom - From £22,575, dependent on experience. - **Closing Date**: 17.04.2024 We currently have an exciting opportunity for a **Customer Support Advisor **to join us at our Coventry office, which will see you responsible for providing support and training to all of our customers on company products. Being a champion of...


  • Coventry, United Kingdom Cambridge University Press & Assessment Full time

    **Customer Support Advisor** **Salary**: £20,900 - £24,800 Location: Hybrid, Coventry Contract: Permanent, Full time We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation, and a proud part of the University of Cambridge. If you are innovative, outgoing, a great team player and looking for a new...


  • Coventry, United Kingdom Cambridge University Press & Assessment Full time

    **Hybrid, Coventry** We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation, and a proud part of the University of Cambridge. If you are innovative, outgoing, a great team player and looking for a new and exciting challenge this could be the role for you. Join us as one of our Customer Support...


  • Coventry, Coventry, United Kingdom Obsidian Logistics Support Ltd Full time

    Our client are looking for an experienced Telephone Customer Service Advisor.Working 8am to 5pm Tuesday to Saturday.You will be experienced on incoming and outgoing calls, dealing with the public and internal colleagues within a busy team.The experience preference is telephone customer service not Retail or Food customer service backgrounds.You will be...


  • Coventry, United Kingdom Cygnus Systems Full time

    **Role Title**: Customer service / Technical Support Advisor **Location: Coventry, CV5 9RN** - Applicants should be with in a sensible communicable distance from **Coventry, CV5** - Office based 8am - 5pm **Full time** **A. Job description**: As a Customer / Technical Support Advisor, your primary responsibility is to provide prompt and efficient...


  • Coventry, United Kingdom David Kennedy Recruitment Full time

    David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy. They are seeking to onboard a Norwegian-speaking Customer Support Advisor to join their teams in Greece to support an online supplements store clients. Position: Customer Support Advisor Location: Work from home/remote, Greece Employment type: Full-time Remuneration: Base...


  • Coventry, United Kingdom Microlise Full time

    Support Services Coventry, United Kingdom From £24,000, dependent on experience Closing Date: 26.07.2024 We currently have an exciting opportunity for a Customer Support Advisor  to join us at our Coventry office, which will see you responsible for providing support and training to all our customers on company products. Being a champion of...


  • Coventry, United Kingdom Pertemps Network Group Full time

    **Job Description**: Pertemps are looking for Customer Support Advisors for a well know distribution centre in Coventry, DAYS/HOURS OF WORK :37.5 hours per week worked Monday to Friday (8 hours between 7am & 7pm), you may also be required to do the odd weekend RATE: £12.07 per hour TEMP-TO-PERM AIMS OF POSITION: Interact with customers to provide and...


  • Coventry, United Kingdom David Kennedy Recruitment Full time

    David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy. They are seeking to onboard a German-speaking Customer Support Advisor to join their teams in Greece to support a project related to telecommunications. Position: Customer Support Advisor Location: Work from home/remote, Greece Employment type: Full-time Remuneration: Base...


  • Coventry, United Kingdom Adecco Full time

    Market leading multi-brand operational leasing organisation are looking to recruit 2 x Customer Support Advisors, one on an ongoing basis and another covering sickness for a minimum of 3 months. These roles are hybrid working 4 days from the office in Coventry, the other day can be worked from home. **The Opportunity** The customer care specialist will...


  • Coventry, United Kingdom MBA Group Full time

    MBA are recruiting for a highly successful financial organisation who are looking for a **Customer Service Advisor** to join their team in **Coventry**. The most important thing for them is to help and support as many customers as possible. They value honesty, integrity and good old-fashioned customer service. Having been voted one of 100 best companies to...


  • Coventry, United Kingdom Matt Burton Full time

    MBA are recruiting for a highly successful financial organisation who are looking for a Customer Service Advisor to join their team in Coventry. The most important thing for them is to help and support as many customers as possible. They value honesty,integrity and good old-fashioned customer service. Having been voted one of 100 best companies to work for...


  • Coventry, United Kingdom The Job People Full time

    The Job People are looking for Customer Service Advisors to join a well established Manufacturing company in Coventry. Candidates are to have previous customer service experience, be willing and able to learn the inhouse computer systems / processes and company products through on the job training. The role is permanent and we are looking for confident,...