Technical Support Director Health and Social Care

3 weeks ago

United Kingdom The Access Group Full time

Support Director - Health & Social Care

About The Access Group

The Access Group is a leading provider of business software solutions, offering a comprehensive suite of services that streamline operations and enhance productivity across various sectors. Our Health and Social Care Division is dedicated to delivering innovative solutions that improve care quality and operational efficiency, serving our varied client base that range from small family run care homes to large local authorities and NHS trusts.

A Transforming Sector:

The concept of care will radically change over the next decade. Access' current portfolio of software in this sector is highly varied and specialised including (but not limited to) the following:

  • People Planner and Care Planning applications
  • Adam HTT
  • Rio Electronic Patient Records and Patient/Bed Flow Management applications
  • Access is also investing in Tech Enabled Care which starts to exploit the Internet Of Things to monitor the health and behaviour of Care service users in order to proactively predict their healthcare needs using complex analytical capabilities.

Position Overview

As the Technical Support Director for the Health and Social Care Division, you will lead and oversee the technical support team to ensure the highest level of service and satisfaction for our clients. Your role will be pivotal in driving the strategic direction of our support services, enhancing client experience, and ensuring the seamless implementation and maintenance of our software solutions.

Key Responsibilities

Leadership & Management:

  • Lead, mentor, and manage the technical support team to deliver exceptional support services.
  • Develop and implement strategies to enhance the efficiency and effectiveness of the support team.
  • Foster a culture of continuous improvement and professional development within the team.

Client Support:

  • Ensure timely and accurate resolution of client issues and inquiries.
  • Monitor and analyse support metrics to ensure service level agreements (SLAs) are met or exceeded.
  • Develop and maintain strong relationships with key clients, acting as an escalation point for complex issues.

Technical Expertise:

  • Maintain a deep understanding of our Health and Social Care software solutions.
  • Provide technical guidance and support to the team and clients.
  • Collaborate with product development teams to address recurring issues and improve product quality.

Process Improvement:

  • Identify opportunities for process improvements and implement changes to enhance support operations.
  • Develop and update support documentation, knowledge bases, and training materials.
  • Implement and optimize support tools and technologies to streamline workflows.

Strategic Planning:

  • Develop and execute a strategic plan for the technical support division aligned with the overall business objectives.
  • Analyze support trends and provide insights to senior management to inform product development and business strategies.
  • Manage the support budget and resources effectively to meet organizational goals.

Qualifications

  • Education & Experience:
  • Bachelor’s degree in Computer Science, Information Technology, Business Management, or a related field.
  • Minimum of 8-10 years of experience in technical support, with at least 5 years in a leadership role.
  • Experience in the health and social care sector is highly desirable.

Skills & Competencies:

  • Proven track record of managing and leading technical support teams.
  • Strong technical background with a solid understanding of software solutions and IT infrastructure.
  • Excellent problem-solving and analytical skills.
  • Outstanding communication and interpersonal abilities.
  • Ability to work effectively under pressure and handle multiple priorities.

Other Requirements:

  • Ability to travel as needed to meet with clients and support team members.
  • Strong commitment to client satisfaction and service excellence.

What does Access offer you?

We are a growing software company, and we deliver on what we say we do We take the development of our people very seriously and we will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference.

On top of a competitive salary, our standard 25 days holiday (which goes up the longer you’re with us), and a matched pension scheme you’ll also be able to choose from a range of benefits to suit you. We pride ourselves on being an organisation that gives back so you’ll also have a charity day you can take to support something that matters to you.

At Access we’re all about helping everyone Love Work and Love Life. Why? Because we believe people can only be their best when they can be themselves. So, if you are excited about this role, but your past experience doesn’t match perfectly, we’d still love to hear from you. You might just be whom we are looking for.

We love the fact that we’re all different. We believe by having more diverse perspectives at work improves how we run our business, helps us to better support our customers, and when you think about it, it’s just more fun

What’s holding you back? Come and be part of our Amazing Access Family

Love Work. Love Life. Be You.

  • Technical Support Director Health and Social Care

    3 weeks ago

    United Kingdom The Access Group Full time

    Support Director - Health & Social CareAbout The Access GroupThe Access Group is a leading provider of business software solutions, offering a comprehensive suite of services that streamline operations and enhance productivity across various sectors. Our Health and Social Care Division is dedicated to delivering innovative solutions that improve care quality...

  • Technical Support Director Health and Social Care

    3 weeks ago

    United Kingdom The Access Group Full time

    Support Director - Health & Social CareAbout The Access GroupThe Access Group is a leading provider of business software solutions, offering a comprehensive suite of services that streamline operations and enhance productivity across various sectors. Our Health and Social Care Division is dedicated to delivering innovative solutions that improve care quality...

  • Health & Social Care Lecturer (Permanent)

    3 days ago

    United Kingdom Care Outlook Ltd Full time €27,000 - €32,000

    We are looking for a Health & Social Care Trainer to join our growing team here at Care Outlook where you will be at the forefront delivering care training to both our existing staff and new starters of the business. Care Outlook is one of the leading healthcare providers who support vulnerable adults to maintain independence and remain in their own...

  • Health and Social Care Training

    3 days ago

    United Kingdom Dovetail and Slate Full time

    Are you ready to make a real difference in the world of health and social care? If so, join the team as a dynamic Health and Social Care Trainer! Dovetail and Slate are currently working on behalf of a highly- regarded training provider that prides itself on fostering a vibrant, supportive learning environment. Whether you're passionate about empowering...

  • Health and Social Care Training

    3 days ago

    United Kingdom Dovetail and Slate Full time

    Are you ready to make a real difference in the world of health and social care? Do you want to develop apprentices skills in the Care sector? Can you motivate and inspire the next generation of Caring Professionals? If so, join the team as a dynamic Health and Social Care Trainer! Dovetail and Slate are currently working on behalf of a highly- regarded...

  • Assessor: Health

    7 days ago

    United Kingdom UKAS Full time

    Role: Technical Assessor Independent Sub-Contractor role Location: Remote, UK coverage We would like to hear from you if you have experience in human health and social care activities, a background in medical or paramedical fields, and a passion for quality assessment. Conducting comprehensive assessments of hospital activities, including general,...

  • Assessor: Health

    7 days ago

    United Kingdom UKAS Full time

    Role: Technical Assessor Independent Sub-Contractor role Location: Remote, UK coverage We would like to hear from you if you have experience in human health and social care activities, a background in medical or paramedical fields, and a passion for quality assessment. Conducting comprehensive assessments of hospital activities, including general,...

  • Technical Assessor for Human Health

    7 days ago

    United Kingdom UKAS Full time

    Role: Technical Assessor Independent Sub-Contractor role Location: Remote, UK coverage About the Company: We are looking to expand our Technical Assessor team. We would like to hear from you if you have experience in human health and social care activities, a background in medical or paramedical fields, and a passion for quality assessment. Playing...

  • Technical Assessor for Human Health

    7 days ago

    United Kingdom UKAS Full time

    Role: Technical Assessor Independent Sub-Contractor role Location: Remote, UK coverage About the Company: We are looking to expand our Technical Assessor team. We would like to hear from you if you have experience in human health and social care activities, a background in medical or paramedical fields, and a passion for quality assessment. Playing...

  • Technical Assessor for Human Health

    5 days ago

    United Kingdom UKAS Full time

    Role: Technical Assessor Independent Sub-Contractor role Location: Remote, UK coverage About the Company: We are looking to expand our Technical Assessor team. We would like to hear from you if you have experience in human health and social care activities, a background in medical or paramedical fields, and a passion for quality assessment. Playing a...

  • Health & Social Care Trainer (Part-time or

    3 days ago

    United Kingdom CBAT - Care Business Associate Training Full time

    Are you looking for a flexible, high-paid job that allows for virtual and face-to-face work across the UK? Here’s an opportunity to work for ‘The Most Innovative Training Provider in The UK’ as per our most recent award from SME - Northern Enterprise Awards. Care Business Associate Training (CBAT) are currently recruiting for passionate, adaptable...

  • Sales Support/Director to Director

    7 days ago

    United Kingdom Meridian Business Support Full time €45,000 - €50,000

    Would you like to take advantage of an uncapped earning potential and focus purely on making your mark on the performance of a major international brand that possesses lots of growth opportunities? How does hybrid working as Sales Director in a fast paced office within a beautiful, idyllic countryside setting sound? If you are an experienced ...

  • Sales Support/Director to Director

    7 days ago

    United Kingdom Meridian Business Support Full time €45,000 - €50,000

    Would you like to take advantage of an uncapped earning potential and focus purely on making your mark on the performance of a major international brand that possesses lots of growth opportunities? How does hybrid working as Sales Director in a fast paced office within a beautiful, idyllic countryside setting sound? If you are an experienced ...

  • Health Home Care Manager

    7 days ago

    United Kingdom You First Support Services Cic Full time €37,555

    Are you an experienced Registered Manager looking for a new challenge? Location: Office Based in Aller, Langport, Somerset, TA10 0QN & supporting people across Somerset, as a Domiciliary Care Provider. 37 hours per week with on-call responsibilities; which is shared with four other team members. £37,555 PA Pro Rata You First are looking to recruit an...

  • Health Home Care Manager

    7 days ago

    United Kingdom You First Support Services Cic Full time €37,555

    Are you an experienced Registered Manager looking for a new challenge? Location: Office Based in Aller, Langport, Somerset, TA10 0QN & supporting people across Somerset, as a Domiciliary Care Provider. 37 hours per week with on-call responsibilities; which is shared with four other team members. £37,555 PA Pro Rata You First are looking to recruit an...

  • Director of Technical Operations

    3 weeks ago

    United Kingdom High 5 Games Full time

    Join the leader of the fastest-growing segment of online entertainment – Casino Gaming. Developing for the land-based, online, mobile, and social markets, High 5 has created hundreds of games that are played in 150 countries on six continents. High 5 is actively building out the most entertaining social casino gaming experience on both web and mobile...

  • Software Support Manager

    3 weeks ago

    United Kingdom The Access Group Full time

    Support Director - Health & Social Care About The Access Group The Access Group is a leading provider of business software solutions, offering a comprehensive suite of services that streamline operations and enhance productivity across various sectors. Our Health and Social Care Division is dedicated to delivering innovative solutions that improve care...

  • Waking Night Support Worker

    2 weeks ago

    United Kingdom Creative Support Ltd Full time

    Do you have the commitment and values to make a real difference to the lives of people with care needs? Are you passionate about empowering them to improve their quality of life, while supporting them to realise their hopes, dreams and aspirations? We are looking for calm, resourceful, and energetic individuals who are highly motivated, hardworking, and...

  • Technical Director

    2 weeks ago

    United Kingdom Jackson Hogg Full time

    Jackson Hogg are delighted to be supporting our client in their search for a Technical Director to support the business growth plans. Scope of the role The Technical Director is responsible for leading the company's engineering strategy and operation to ensure successful execution of its product development roadmap. The scope of the role covers...

  • Technical Director

    2 weeks ago

    United Kingdom Jackson Hogg Full time

    Jackson Hogg are delighted to be supporting our client in their search for a Technical Director to support the business growth plans. Scope of the role The Technical Director is responsible for leading the company's engineering strategy and operation to ensure successful execution of its product development roadmap. The scope of the role covers...