Senior Operations Analyst
2 weeks ago
We are looking for a Senior Operations Analyst to work within the public sector.
Location: Hybrid working - Milton Keynes
- 12 Hour shifts
- Working 7 Days & 7 Nights over a 4 week pattern
About the role : You will be responsible for performing in-depth technical investigation, diagnosis and resolution of incidents and service requests that could not be resolved by 1st line Analysts.
Essential Skills: The ideal candidates will hold Active DV clearance and have a proven Senior Operation Analytical background, with the following skills/ experience:
- Experience of working within a Service Desk environment, Incident and Request Fulfilment process disciplines.
- Knowledge of technical WINTEL.
- Experience of Incident Management.
- Experience Apple Mobile Phone / Apple Business Manager.
- Experience of 365 Desktop (Intune / EPM) Cloud.
- Experience of Managing Modern Desktops - MD 101.
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