Cloud Accounts Manager

3 weeks ago

City of London Greater London, United Kingdom Oracle Full time

Cloud Adoption is an organization within our Technology Cloud Engineering (TCE) group, having the mission to increase customer consumption growth by driving fast activation, nurturing an efficient ramp up and removing technical barriers.

Aligned to a territory and working together with Sales and Account Cloud Engineers (ACEs), the Cloud Adoption Manager will focus on the post-booking side of our customer’s lifecycle, ensuring a successful and sustainable cloud consumption growth. The Cloud Adoption Manager will collaborate closely, as needed, with the relevant TCE teams to agree on specific activities and/or deliverables required in each of the accounts they are managing. The ultimate goal is to accelerate usage growth of Oracle Cloud (IaaS and PaaS) while also creating a robust customer experience across the entire cloud adoption lifecycle.

Lead the customer’s Adoption Plan

• Continuously monitor and review Adoption Plan with the customer to guarantee the progress according to their expectations, facilitating the value realization
• Assess churn risk (customer or service) and formulate mitigation plan
• Detect and flag potential new workloads (to ACEs - Account Cloud Engineers) or new implementation opportunities
• Provide “Longer Term” customer assistance on environment already in Production through Operations Monitoring and Optimization Advisory

Energize Customers interest by sharing information and facilitate connection with relevant Oracle activities

• Share and/or recommend customer/ industry specific standard methodologies & content

Identify structural issues affecting customer use of Oracle Cloud and initiate conversations with relevant teams (Cloud Ops, Product management, Sales…) to formulate a resolution plan
• Solid understanding of competitive landscape - hands-on experience with AWS, GCP or Azure is a plus

IT Market Literacy - able to advise on technology standard methodologies by understanding the Cloud market trends and their impact on various industries

Communication - Excellent communication and presentation skills with high degree of comfort speaking across all levels of management and IT roles
• Project Management - knowledgeable of the most common PM methodologies and tools (ie. Analytical problem solver with keen problem-solving abilities, strong task planning and delegation skills. Able to understand the customers’ existing IT landscape, business requirements and their definition of success.
• Position Oracle as a business partner by delivering value to functional through executive levels

Commercial business understanding

• Partners with Sales, Account Cloud Engineers, Domain Specialist, Architects and implementation teams to ensure customer success and predictable and sustainable consumption growth increasing forecast accuracy

Standout colleague with phenomenal networking and stakeholder management abilities
• Ability to work in (virtual) teams. To get a specific job done often requires working across various regions, cultures and LoBs

Agent of Change, driving creative and new customer engagements to convert our customers on the best cloud advocates

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