Technical Account Manager

3 weeks ago

City of London Greater London, United Kingdom Alibaba Cloud Full time

Descriptions: As a Technical Account Manager (TAM), you will serve as a pivotal customer service interface, dedicated to ensuring the stability and growth of our clients’ cloud-business operations. Your role will involve working closely with the Alibaba Cloud team to prioritize and address customer requests, issues, and feature enhancements promptly. Make sure to read the full description below, and please apply immediately if you are confident you meet all the requirements. Standardized Operations:

  • Ensure the stability and security of customer cloud platforms through comprehensive risk governance, timely product updates, upgrades, and efficient emergency fault response.
  • Optimize cloud resources and performance, enhancing cloud operational efficiency and customer satisfaction.
  • Advocate for continuous product operation improvements, simplifying cloud management and empowering customers with sustainable cloud platform maintenance capabilities.
Cloud Migration Support:
  • Guide customers through their cloud migration journey, leveraging our expertise in application and big data architecture, database localization, performance tuning, data governance, and platform construction.
  • Offer industry-specific best practices and solutions to maximize cloud utilization.
Cloud Optimization (Public Cloud):
  • Develop and refine system architectures, ensuring business continuity, disaster recovery capabilities, system monitoring, and regular recovery drills for optimal stability and reliability.
  • Adopt intelligent monitoring and alerting to boost business efficiency and user experience.
Standardized Technical Operations: - Provide end-to-end cloud technology support, including cost optimization, maturity assessments, compliance, security enhancements, and consulting services to fortify customers' cloud operations. Expert Services:
  • Deliver best practices, solution consulting, and services tailored to Alibaba Cloud’s intelligent products.
  • Assist customers in enhancing their cloud product operations and usage proficiency, supporting successful cloud migrations with effective tools and strategies.
Qualifications:
  • Over 5 years of experience in solution development, architectural design, server-side development, and operational tasks for large-scale internet or financial applications or within enterprise groups.
  • Solid technical expertise in large-scale application development or operations with cloud product foundations.
  • Proficiency in technical domains such as cloud-native technologies, big data, databases, networking, middleware, and the architecture of main business line products.
  • Capability to understand and design cross-product system architectures and effectively solve related issues.
  • Ability to recognize customer categories and maintain tailored communication and problem resolution strategies, ensuring satisfaction at all levels, including senior management.
  • Strong operational management skills, focusing on system optimization to maximize cloud platform stability and efficiency.
  • Competence in coordinating both internal and external stakeholders, managing customer or complex internal projects, adhering to SLAs, and achieving high satisfaction.
  • Systematic and comprehensive solution design and architectural skills catered to complex technical environments.
  • Excellence in decomposing complex technical issues into actionable solutions and system architecture designs for single-product technical scenarios.
  • Expertise in applying practical cases and custom optimization solutions for customer-specific business scenarios, such as high availability.
The TAM we are looking for will create a communicative environment, excelling in distilling communication points, effective listening, and clear expression of ideas. With a dynamic service-oriented mindset, you're committed to seeing customer issues through to resolution. If you have a blend of technical proficiency, customer-facing experience, and the drive to deliver exceptional solutions, we want you on our team.

  • Technical Account Manager

    7 days ago

    City of London, Greater London, United Kingdom Liv-Ex Full time

    Technical Account ManagerA newly created role within the Account Management team for an enthusiastic, confident Technical Account Manager to drive the adoption of automation services and API usage across the customer base.About Liv-exWith over 630 members worldwide, Liv-ex is a global marketplace for the wine trade, offering various business services...

  • Technical Account Manager

    1 week ago

    City of London, Greater London, United Kingdom Spectrum IT Recruitment Full time

    Technical Account Manager - Contact Centre Solutions (AI Solutions) Remote, UK, London Offices. Circa £50,000 FTC - 9 Month Maternity Cover The role of Technical Account Manager is part of the professional services team and is a post-sale focussed technical support and advisory role. The customer interaction begins before they go live on the contact...

  • Technical Account Manager

    1 week ago

    City of London, Greater London, United Kingdom Spectrum IT Recruitment Full time

    Technical Account Manager - Contact Centre Solutions (AI Solutions) Remote, UK, London Offices. Circa £50,000 FTC - 9 Month Maternity Cover The role of Technical Account Manager is part of the professional services team and is a post-sale focussed technical support and advisory role. The customer interaction begins before they go live on the contact...

  • Technical Account Manager

    3 weeks ago

    City of London, Greater London, United Kingdom Liv-Ex Full time

    Technical Account Manager Ready to apply Before you do, make sure to read all the details pertaining to this job in the description below. A newly created role within the Account Management team for an enthusiastic, confident Technical Account Manager to drive the adoption of our automation services and API usage across the customer base. Location:...

  • Account Technical Manager

    7 days ago

    City of London, Greater London, United Kingdom Atlan Full time

    Technical Account Manager - (Strategic & Enterprise)Welcome to the team of Data Revolution Leaders!Are you ready to guide data teams towards enhanced collaboration and governance during the Active Metadata Management revolution?Impact customer ROI by supporting them in achieving data-driven success through efficient metadata management.Create strong...

  • Technical Account Manager

    1 week ago

    City of London, Greater London, United Kingdom Spectrum IT Recruitment Full time €50,000

    Technical Account Manager - Contact Centre Solutions (AI Solutions) The experience expected from applicants, as well as additional skills and qualifications needed for this job are listed below. Remote, UK, London Offices. Circa £50,000 FTC - 9 Month Maternity Cover The role of Technical Account Manager is part of the professional services team and is a...

  • Technical Account Manager

    1 week ago

    City of London, Greater London, United Kingdom Spectrum IT Recruitment Full time €50,000

    Technical Account Manager - Contact Centre Solutions (AI Solutions) The experience expected from applicants, as well as additional skills and qualifications needed for this job are listed below. Remote, UK, London Offices. Circa £50,000 FTC - 9 Month Maternity Cover The role of Technical Account Manager is part of the professional services team and is a...

  • Technical Account Manager

    3 weeks ago

    City of London, Greater London, United Kingdom Options Resourcing Full time €72,000

    Job title: Technical Account Manager Make sure to apply quickly in order to maximise your chances of being considered for an interview Read the complete job description below. Location: Static High-End Commercial Site Located in Paddington Shift: Monday to Friday 8am to 5pm Salary/rate: Salary is paying £72,000 depending on qualifications and experience +...

  • Technical Account Manager

    1 week ago

    City of London, United Kingdom CareerBliss Full time

    Technical Account Manager - Contact Centre Solutions (AI Solutions)Remote, UK, London Offices.Circa £50,000FTC - 9 Month Maternity CoverThe role of Technical Account Manager is part of the professional services team and is a post-sale focussed technical support and advisory role. The customer interaction begins before they go live on the contact centre...

  • Technical Account Manager

    3 weeks ago

    City of London, Greater London, United Kingdom Atlan Full time

    Technical Account Manager - (Strategic & Enterprise) Apply promptly! A high volume of applicants is expected for the role as detailed below, do not wait to send your CV. Own Success. Shape the Future. Lead the Data Revolution. Impact & Purpose: Lead the Metadata Charge: Guide data teams toward better collaboration and governance in the Active Metadata...

  • Technical Account Manager

    1 week ago

    City of London, United Kingdom Spectrum IT Recruitment Full time

    Technical Account Manager - Contact Centre Solutions (AI Solutions) Remote, UK, London Offices. Circa £50,000 FTC - 9 Month Maternity CoverThe role of Technical Account Manager is part of the professional services team and is a post-sale focussed technical support and advisory role. The customer interaction begins before they go live on the contact centre...

  • Technical Accounting Manager

    6 days ago

    City of London, Greater London, United Kingdom Oliver James Associates Ltd. Full time

    Technical Accounting Manager Finance Department | Insurance Industry | Hybrid Role and Responsibility: Effectively evaluating and embedding key reporting changes, providing critical technical and commercial guidance on key business developments Driving change to the existing and new processes through continuous improvements and ensuring an appropriate...

  • Technical Account Manager

    1 week ago

    London, United Kingdom Technical Concept GmbH Full time

    Give our customers a continuous sense of security Technical Account Managers are responsible for serving as a customer’s technical partner at Mimecast, providing both technical guidance on routine support matters and strategic advice on effective utilization of the Mimecast platform. As this is a paid service offering, customers will have high...

  • Technical Account Manager

    1 week ago

    London, United Kingdom Technical Concept GmbH Full time

    Give our customers a continuous sense of security Technical Account Managers are responsible for serving as a customer’s technical partner at Mimecast, providing both technical guidance on routine support matters and strategic advice on effective utilization of the Mimecast platform. As this is a paid service offering, customers will have high...

  • Technical Account Manager

    7 days ago

    City Of London, United Kingdom Spectrum IT Recruitment Full time

    Technical Account Manager - Contact Centre Solutions (AI Solutions) Remote, UK, London Offices. Circa £50,000 FTC - 9 Month Maternity Cover The role of Technical Account Manager is part of the professional services team and is a post-sale focussed technical support and advisory role. The customer interaction begins before they go live on the contact...

  • Technical Account Manager

    1 week ago

    City Of London, United Kingdom Spectrum IT Recruitment Full time

    Technical Account Manager - Contact Centre Solutions (AI Solutions)Remote, UK, London Offices.Circa £50,000FTC - 9 Month Maternity CoverThe role of Technical Account Manager is part of the professional services team and is a post-sale focussed technical support and advisory role. The customer interaction begins before they go live on the contact centre...

  • Technical Account Manager

    4 weeks ago

    City of London, Greater London, United Kingdom Tecrec Full time €70,000

    Position - Technical Account Manager Salary - Up to £70,000 per annum + package. Hours - Monday-Friday Location - City & Central London Reporting Into - Director Tecrec are currently recruiting for a Technical Account Manager to manage a portfolio of commercial sites throughout the City of London & Westend. My client provides and manages numerous...

  • Technical Account Manager

    4 weeks ago

    City of London, Greater London, United Kingdom Tecrec Full time €70,000

    Position - Technical Account Manager Salary - Up to £70,000 per annum + package. Hours - Monday-Friday Location - City & Central London Reporting Into - Director Tecrec are currently recruiting for a Technical Account Manager to manage a portfolio of commercial sites throughout the City of London & Westend. My client provides and manages numerous...

  • Technical Account Manager

    3 weeks ago

    City of London, Greater London, United Kingdom Tecrec Full time €70,000

    Position - Technical Account Manager Salary - Up to £70,000 per annum + package. Hours - Monday-Friday Location - City & Central London Reporting Into - Director Tecrec are currently recruiting for a Technical Account Manager to manage a portfolio of commercial sites throughout the City of London & Westend. My client provides and manages numerous...

  • Technical Account Manager

    3 weeks ago

    City of London, Greater London, United Kingdom Tecrec Full time €70,000

    Position - Technical Account Manager Salary - Up to £70,000 per annum + package. Hours - Monday-Friday Location - City & Central London Reporting Into - Director Tecrec are currently recruiting for a Technical Account Manager to manage a portfolio of commercial sites throughout the City of London & Westend. My client provides and manages numerous...