Customer Training Support Advisor

1 week ago

Milton Keynes Buckinghamshire, United Kingdom Agria Pet Insurance Full time

The Role: We're looking for a Customer Service Advisor to join our busy team here at Agria Pet Insurance.
Working to agreed service levels, you'll be responsible for both inbound and outbound calls.
You'll be an enthusiastic individual who is passionate about providing outstanding customer service and promoting our brand.
We have a hybrid approach to work and all attend the Aylesbury office every Wednesday.
The start date for this role is Monday 12th January 2026 and you will be required to attend a two week in office induction when you start.
This is a full time role working 36 hours per week between the hours of 9:00am-6:00pm Monday-Friday on a rotating shift pattern. You will also be required to work 1 Saturday in 4, 9:00am-1:00pm.
We are currently recruiting for one permanent position and one 12 month Fixed Term Contract position.
Answer all Customer and Claims incoming calls efficiently and professionally
retention and renewal, breeders, requesting information for claims and underwriting of new policy applications
policy cancellations, premium increases, Claims decisions
Deal and attempt to resolve customer complaints
Record and maintain accurate policyholder information using the in-house computer systems
Maintain a thorough working knowledge of all policy terms and conditions
Ensure all company and departmental policies and procedures are adhered too at all times
Previous experience of working in a customer service role within a contact centre environment
Computer literate (MS Office) with keyboard skills.
Ability to work to agreed performance targets.
Why choose Agria Pet:
Agria Pet Insurance is one of the UK's leading specialist pet insurance providers. We only provide lifetime insurance for animals, so truly understand and care about our customers and their beloved pets - especially as most of our team are pet parents, and we're all animal-lovers. Our passion for pets means that we are trusted by The Royal Kennel Club and many other significant affinity partners to provide lifetime pet insurance in their names.
Working closely with animal welfare organisations, vets and breeders, gives us deep insight on what's best for pets. And we give back too - including supporting hundreds of animal rescues, protecting over 100,000 rescued animals, and through donations of over £2m to animal charities.
We became one of the UK's Best WorkplacesTM in 2023 and again in 2024, were awarded Most Trusted Pet Insurer in 2021, we have the top 4 slots on Which? Best Buy pet insurance and we are extremely proud to be the only carbon positive pet insurer in the UK.
25 days annual leave which increases with service, plus bank holidays
~ Opportunity to buy/sell up to 5 days annual leave per calendar year
~ Pension and Life Assurance scheme
~ Access to 25% off insuring your pet with Agria. Friends and family are also entitled to a discount too
~ We aim to support the health and wellbeing of all our colleagues so you'll have access to a Health Cash Plan, mental health support and health and wellbeing platforms, including Headspace

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