Customer Service Advisor

6 days ago

Milton Keynes Buckinghamshire, United Kingdom Mears Group PLC Full time

Customer Success Advisor
Contract: Full Time Permanent
42.5 hours per week (8-5 Monday- Friday)
We are the largest provider of repairs and maintenance, and regeneration services across the UK. Mears provide tailored rapid-response and planned maintenance services through partnering arrangements with more than 70 local authorities, Arm’s Length Management Organisations and Housing Associations.
We are seeking a Customer Success Advisor to join our team in Milton Keynes.
In this role, you’ll support our social housing contract by delivering excellent service and customer care through our dedicated local teams. This is a contract where collaboration and community impact are key.
As a Customer Success Advisor, you will be a positive representative of Mears, working closely with both the operational team and our customers on a daily basis. You’ll provide front-facing support and advice, ensuring proactive communication. With the customer at the heart of everything we do, you’ll help us meet the needs of our business, clients, and the local community.
Be the first point of contact for complaints across all channels of communication
Provide admin support for Customer & Communications tasks
Meet service level agreements and performance targets
Experience in Complaint handling
Passionate about making a difference in diverse communities
Basic knowledge of housing maintenance and call centre environments desirable but not essential
NVQ or GCSEs in Maths and English (Pass)

25 days annual leave plus bank holidays
~ Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
~ Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more.
~ Family friendly policies

If you need any help with your application process, we are here to support you. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.
We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.
In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates.

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